JUAN BAEZ
New York
Summary
Patient Financial Advisor with extensive experience at NY Presbyterian Hospital, specializing in insurance verification and patient counseling. Demonstrated expertise in maintaining data accuracy and ensuring HIPAA compliance. Bilingual in Spanish, utilizing strong interpersonal skills to improve patient understanding and satisfaction, facilitating efficient operations across departments.
Overview
3
3
years of professional experience
Work History
Patient Financial Advisor, Patient Access - ED
NY Presbyterian Hospital
05.2023 - Current
- Utilize effective communication techniques to ensure accuracy of patient data entry into the system
- Verify patient insurance eligibility via EPIC
- Assist patients in understanding their Explanation of Benefits statements
- Work closely with colleagues across different departments to ensure smooth operations
- Maintain confidentiality of all patient records according to HIPAA regulations
- Instruct and counsel patients and families on available insurance and financial options
Inventory Control Clerk
NY Presbyterian Hospital
02.2022 - 05.2023
- Manage inventory by stocking and cataloging products for various departments
- Perform quality checks on stored inventory and discard inventory that does not meet the hospital's quality control standards
- Organized and tracked stock flow, including incoming shipments and outgoing orders
- Trained new staff members on proper inventory management techniques
- Utilized handheld scanner to identify items needed on floors and retrieve merchandise from inventory bins
Education
High School Diploma -
Satellite Academy High School
01.2001
Skills
- Fluent in Spanish
- Customer service
- Attention to detail
- HIPAA compliance
- Interpersonal skills
- Insurance verification
- Patient counseling
- Data accuracy
Hands-On & Maintenance Experience
- Assisted with light maintenance tasks including furniture assembly, fixture replacement, and minor repairs in residential and professional settings
- Proficient in using basic tools such as drills, screwdrivers, wrenches, and utility knives
- Performed basic plumbing tasks such as unclogging drains and tightening fittings with attention to safety and cleanliness
- Supported general building upkeep efforts, contributing to a clean and functional environment
- Demonstrated a strong work ethic, problem-solving mindset, and eagerness to expand technical skills through hands-on learning opportunities
Timeline
Patient Financial Advisor, Patient Access - ED
NY Presbyterian Hospital
05.2023 - Current
Inventory Control Clerk
NY Presbyterian Hospital
02.2022 - 05.2023
High School Diploma -
Satellite Academy High School
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