Juan Baltazar
Los Angeles,CA
Summary
Dynamic Technician with a proven track record at Charter Spectrum, excelling in troubleshooting and repair services. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in optimizing system performance and ensuring OSHA compliance, while training peers to elevate team productivity and adaptability in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Technician
Charter Spectrum
Santa Monica, CA
04.2007 - 05.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Enhanced team productivity with thorough training on new technologies and procedures.
Education
Santa Monica College
Santa Monica, CASkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Quality control
- Work Planning and Prioritization
- Customer interaction
- Repair services
- OSHA compliance
- Safety Equipment
- Tech-Savvy
Languages
English and Spanish
Timeline
Technician
Charter Spectrum
04.2007 - 05.2025
Santa Monica College