Summary
Overview
Work History
Education
Skills
Accomplishments
Executive Director's List - Part Time Honors
Languages
Software
Timeline
Generic

Juan Barahona

Paterson,NJ

Summary

Dynamic IT Field Technician with extensive experience at multiple companies, excelling in system administration and network security. Proven track record in diagnosing complex issues and enhancing operational efficiency. Skilled in remote support and hardware installation, while effectively collaborating with teams to deliver exceptional technical assistance and solutions.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

10
10
years of professional experience

Work History

IT Field Technician

Multiple Companies
08.2015 - 03.2025
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Developed and implemented preventive maintenance procedures.
  • Created user accounts and assigned permissions.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Generated reports to track performance and analyze trends.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Tested new software and hardware prior to deployment.
  • Installed and configured operating systems and applications.
  • Skilled at working independently and collaboratively in a team environment.

Education

Associate of Science - Computer Science

Passaic County Community College
Paterson, NJ
12-2019

Skills

  • System administration
  • Patch management
  • Desktop support
  • VoIP systems
  • Remote support
  • Operating systems
  • Ticketing systems
  • Network security
  • Mobile device management
  • Hardware installation
  • Network troubleshooting
  • Software configuration
  • Active directory
  • Hardware diagnostics
  • Help desk support

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved reduction of IT tickets from more than 100 tickets to 15 maximum per day. through effectively helping with checking the Ticketing System everyday, fixed the issue immediately and researching complex issues applying experience, knowledge and logical thinking.

Executive Director's List - Part Time Honors

I received the Executive Director's List award by achieving 4.0 of GPA in one semester. Also I received the Part Time Honors award by achieving 3.5 of GPA in one semester.

Languages

Spanish
Native or Bilingual
English
Full Professional

Software

Microsoft Office

Web Development

Database Management

Database Design

Database Querying

HTML

JavaScript

Timeline

IT Field Technician

Multiple Companies
08.2015 - 03.2025

Associate of Science - Computer Science

Passaic County Community College

Similar Profiles

CREATE PROFILE
Juan Barahona