Juan Barajas Hernandez
Bakersfield,CA
Summary
Accomplished professional with experience at Kaiser Permanente, excelling in customer service and team collaboration. Successfully reduced average handle time by implementing effective call handling techniques. Bilingual communicator with strong attention to detail, adept at managing high-pressure situations and ensuring compliance with privacy regulations. Proven ability to foster supportive environments and enhance workflow efficiency.
Overview
10
10
years of professional experience
Work History
Police Trainee
Bakersfield Police Department
06.2025 - 07.2025
- Developed working relationships with trainees, fostering a supportive learning environment.
- Engaged in problem-solving activities with peers to develop critical thinking skills.
- Worked effectively in fast-paced environments.
- Attended training courses to build understanding of processes and techniques.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials and processes quickly.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Police Trainee
Bakersfield Police Department
01.2025 - 01.2025
- Developed working relationships with trainees, fostering a supportive learning environment.
- Engaged in problem-solving activities with peers to develop critical thinking skills.
- Worked effectively in fast-paced environments.
- Attended training courses to build understanding of processes and techniques.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials and processes quickly.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Appointment Clerk
Kaiser Permanente
04.2017 - 01.2025
- Coordinated with various departments for seamless appointment management, ensuring smooth internal operations.
- Trained team members on performance metrics.
- Developed and implemented strategies for a better work flow.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Maintained a comprehensive knowledge of company services, offerings, and policies to provide accurate information and guidance to clients during appointment booking interactions.
- Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
- Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
- Ensured compliance with privacy regulations by protecting sensitive client information during all stages of the appointment process.
- Assisted in the training of new staff members on company policies, procedures, and software systems to maintain consistency across the team.
Security Guard
Transwest Security
06.2015 - 11.2016
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security investigations.
- Safely transported 5150 patients from or to hospitals.
- Deescalated potentially volatile situations through effective conflict resolution techniques.
Education
West High School
Bakersfield06-2010
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Police Trainee
Bakersfield Police Department
06.2025 - 07.2025
Police Trainee
Bakersfield Police Department
01.2025 - 01.2025
Appointment Clerk
Kaiser Permanente
04.2017 - 01.2025
Security Guard
Transwest Security
06.2015 - 11.2016
West High School
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