Juan Barrera
Dallas,TX
Summary
Self-motivated and dependable, capable of achieving high performance with minimal supervision. Proficient in assisting customers' needs, skilled at handling inbound calls. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Commercial Elite Specialist
GM Financial
03.2021 - Current
- Service commercial customer accounts, provide exceptional customer service, research and resolve customer issues, provide follow up calls
- Researched and resolved customer complaints in a professional manner.
- Answered incoming calls promptly and provided appropriate assistance.
- Provided assistance to customers with inquiries regarding DMV services and procedures
- Processed lien releases on existing titles according to established timelines
- Collaborated with team members on special projects related to commercial accounts
- Loaded new member or group data into enrollment database and updated database with changes.
- Reviewed title documents and provided guidance on title related matters.
Customer Service Specialist
GM Financial
03.2019 - 03.2021
- Service personal customer accounts, assisted with messaging platform, provide exceptional customer service
- Educated customers on best practices when using our products or services
- Built relationships with customers through proactive outreach efforts.
- Assisted customers with account setup and troubleshooting of technical issues
- Communicated with customers via phone, email and online chats.
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- De-escalated customer concerns maintaining a calm and friendly demeanor.
Anamia's Tex-Mex
08.2018 - 03.2019
- Interacted pleasantly with clients and patrons when performing daily duties, welcomed guests with personable attitude and smile, ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business, answered phones politely and promptly, accurately recording and confirming reservations
Education
High School Diploma -
John Marshall Senior High School
Los Angeles, CA06.2016
Skills
- Ability to work under
- Pressure
- Clear communication
- Skills
- Empathy
- Willingness to learn
- Bilingual
- Community Networking
- Leadership Development
- Attention to Detail
- Microsoft Office Experience
- CPR/First-aid Certified
- Team Building
Accomplishments
GM Financial New Hire Ambassador
Certification
American Heart Association CPR training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Commercial Elite Specialist
GM Financial
03.2021 - Current
Customer Service Specialist
GM Financial
03.2019 - 03.2021
Anamia's Tex-Mex
08.2018 - 03.2019
High School Diploma -
John Marshall Senior High School
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