Juan Barroquiin
Mesquite,TX
Summary
Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
11
11
years of professional experience
Work History
Sales Associate
Spectrum
Dallas , TX
01.2021 - 11.2023
- Prepared merchandise for purchase
- Organized stockroom shelves according to size, color or style.
- Received and displayed product shipments on store retail shelves upon delivery.
- Proxy Manager
- New Hire Development
- Merchandise Store Management
- Scheduling Management
- Collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Collaborated with management teams to develop innovative marketing strategies.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Recommended, selected and located merchandise based on customer desires.
- Demonstrated product features and benefits for customers' needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Provided accurate information about products, prices and services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Manager
T-Mobile
Dallas , TX
12.2019 - 06.2020
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Ensured compliance with safety regulations in accordance with company policy.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained store staff by recruiting, orienting and training employees.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily operations of the store, including opening and closing procedures.
- Analyzed financial data to identify areas of improvement for profitability.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Implemented campaigns and promotions to help with developing goods and services.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Monitored store security systems to protect against theft or vandalism.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supported retail associates to drive quality performance and experiences for guests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Associate Manager
T-Mobile
Dallas, TX
04.2016 - 12.2019
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted customers in resolving complaints or issues regarding products or services.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Managed daily store operations, including opening and closing procedures.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided assistance with product selection, pricing, returns, exchanges.
- Formed and sustained strategic relationships with clients.
- Handled customer inquiries promptly via phone or email or in person.
- Implemented loss prevention measures to reduce shrinkage and theft incidents.
- Developed and implemented customer service standards to ensure a positive shopping experience.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Trained, supervised, and evaluated retail staff performance.
- Analyzed sales figures and developed strategies to increase revenue.
- Resolved conflicts among employees in a professional manner.
- Monitored cash register transactions to ensure accuracy of funds collected.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented campaigns and promotions to help with developing goods and services.
- Analyzed financial data related to store operations including sales reports.
- Interviewed job applicants and selected skilled individuals to fill store positions.
- Scheduled shifts for staff according to business needs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established effective communication between departments within the store.
- Ensured that all areas of the store were clean and properly maintained.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted periodic audits of the store for compliance with company policies and procedures.
- Organized merchandising activities such as stocking shelves and setting up displays.
- Participated in weekly meetings with upper management teams.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained schedule of class assignments to meet deadlines.
Retail Sales Associate
T-Mobile
Dallas , TX
02.2013 - 04.2016
- Computed purchases and received and processed cash or credit payment.
- Kept informed about new products arriving at the store on a regular basis.
- Cross-sold products to boost overall sales purchases.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted customers with finding the right product for their needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Maintained records related to sales for store management.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.
- Answered questions about current promotions and resolved issues according to store policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
North Academy Senior High School
Dallas, TX05-2008
Skills
- Sales Development
- Product Sales
- Retail Loss Prevention
- Client Account Management
- Leadership
- Insightful
- Forward Thinker
Accomplishments
Spectrum Elite
- Spectrum Yearly Award 2022
Winner Circle (T-Mobile)
- Yearly Award 2019 Retail Associate Manager
- Yearly Award 2015 Sales Associate
- Yearly Award 2014 Sales Associate
How We Play Award (T-Mobile)
- August 2019 Hypo Developmental Class
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Sales Associate
Spectrum
01.2021 - 11.2023
Retail Manager
T-Mobile
12.2019 - 06.2020
Retail Associate Manager
T-Mobile
04.2016 - 12.2019
Retail Sales Associate
T-Mobile
02.2013 - 04.2016
High School Diploma -
North Academy Senior High School