Juan Batalla Gomez

• Proficiently manage user tickets and address authentication or SSO issues through meticulous ticket queue management.
• Seasoned in developing and maintaining applications tailored to authentication and SSO requirements.
• Expertise in creating and fine-tuning SSO connections using Okta, Ping Federate, ADFS v4, or Azure, Oracle cloud and AWS as Identity providers.
• Adept at establishing and optimizing B2B SSO connections from external clients to internal service offerings using Okta.
• In-depth knowledge of SAML 2.0 and OpenID Connect/OAuth.
• Proven ability to troubleshoot and rectify faulty I or SP SSO connections.

Proven track record in updating x.509 certificates for both new and existing SSO connections.

• Exposure to Windows Azure and Office 365, leveraging this experience to enhance IAM solutions.
• Effective interfacing with customers Identity Provider architects, administrators, developers, and engineers.
• Recognizing dependencies and impacts across complex programs and projects.
• Understood business direction of companies and created optimized architectures to meet business needs.
• Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
• Restructured procedures through coordination with compliance director to create and execute projects.

• Act as a subject matter expert for OKTA life cycle management, and experience with Active Directory, LDAP, SSO, SAML, auto-provisioning, or automating complex infrastructures.
• Lead activities to ensure that IAM systems are compliant with policies and standards
• Perform the configuration, administration, and management of Okta systems, such as LDAP-related services, across the enterprise.
• Participate in software and server upgrades for IAM infrastructure.
• Conducted regular reviews of operations and identified areas for improvement.
• Provide engineering support for complex and recurring incidents related to IAM platforms and perform root causes analysis in accordance with policies and standards.
• Resolve incidents escalated from the Service Desk related to user IDs, credentials, and access.
• Ensure processing and response to OKTA requests to deliver premium security and Access Management services to the organization
• Participate in Okta reviews to improve IAM
• Healthcare industry
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Provide internal technical support for our end users through Phone, other
• Channels to resolve incidents and process requests quickly and efficiently.
• Assist with Ticket Queue Management and Access Management Tasks.
• Install, configure, test, maintain, monitor, and troubleshoot end-user
• Workstation devices, mobile devices and related hardware and software
• To meet delivered requirements for desktop service levels.
• Managed high levels of call flow and responded to technical support needs.
• Utilize tools like Ping Federate, UKG Pro.
• Produced documentation for solutions.
• Used ticketing systems to manage and process support actions and requests.

• Modern access management options, such as single sign-on (SSO)
• Federated identities, multi-factor authentication (MFA) and privileged
• Account management.
• Provide support on accounts for On-boarding and off-boarding, User
• Provisioning and processioning.
• Utilized Excel functions on a daily basis to generate reports and
• Determine changes in data with vlookups, conditional formatting.
• Generate and provide reports about equipment for users and
• Configuration utilizing Pivot
• Tables.
• Lead and conducted in depth analysis of business performance versus
• Business goals.
• Effectively managed teams of business process consultants.
• Worked well independently and also with others.
• Utilize Azure as an IdP.
• Utilize and enforce policies with HIPPA & NIST infrastructure
• Utilize role based access to assign applications to the correct users.
• Work directly on Active Directory to ensure life cycle Managements of
• Energy Industry

• Install & configure complete Instance issuance software and hardware for
• Clients.
• Participate on meetings with sellers and Project Manager to provide
• Technical knowledge and answer question clients may have.
• Travel to clients around Puerto Rico and Virgin Islands to provide Service.
• Troubleshoot & Repair problems with instant issuance printers.
• Researched and resolved data discrepancies with troubleshooting teams.
• Provided tutorials on current data management techniques including
• Assisting with analysis and providing technical recommendations on study
• Software.
• Utilize and enforce policies with HIPPA & NIST infrastructure
• Banking
• Excel
• Power BI
• MySQL
• Active Directory
• Google Workspace

• Managed high volume of inbound calls from employees, addressing inquiries, providing benefit education, and resolving complex HR and financial issues in healthcare.
• Utilized ticketing systems to document actions taken and monitor both completed and open service requests.
• Aided callers in navigating the website and educating them on self-service options.
• Healthcare

• Troubleshoot and maintain local and virtual servers.
• Compile production and performance data for report generation.
• Utilize Excel functions for data analysis and reporting to upper management.
• Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
• Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
• Banking Industry
• Excel
• Powershell
• Active Directory