Juan Becerril
Summary
Regional Director with extensive experience at Craveworthy Brands, delivering significant revenue growth through strategic operational improvements and technology integration. Skilled in team development and training, fostering high levels of employee engagement and operational excellence. Achieved cost reductions and optimized vendor negotiations, resulting in enhanced profitability.
Overview
26
26
years of professional experience
Work History
Regional Director
Craveworthy Brands
01.2025 - Current
- Directed operations for X locations, driving a Y% increase in revenue through strategic enhancements in operational practices, and customer service standards.
- Led a significant digital transformation initiative, integrating advanced POS systems that increased efficiency and data accuracy.
- Reduced operational costs by Z% through effective vendor negotiations and supply chain optimizations.
- Enhanced employee engagement and reduced turnover by implementing targeted training programs, and fostering a positive organizational culture.
- Led regular training sessions on new products and services for regional staff members.
- Collaborated with marketing department to develop promotional campaigns tailored to the local markets served by each store in the region.
- Established effective communication channels between regional offices, district managers, and corporate headquarters.
- Recruited, coached, and supported all departments in executing successful restaurant openings.
- Performed weekly reviews of P&L statements for each location in order to identify areas where improvements can be made.
Regional Manager
Flat Top Grill
11.2001 - 01.2025
- Orchestrated launch of new restaurant locations, ensuring operational readiness and brand compliance.
- Managed locations with emphasis on market expansion and operational optimization.
- Developed marketing strategies that boosted foot traffic and community engagement
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed monthly P&L statements to identify trends or opportunities to improve profitability.
Training General Manager
Flat Top Grill
11.2001 - 11.2002
- Achieved top-ranking performance in profitability and customer satisfaction through effective operations oversight.
- Implemented cost-control measures that reduced expenses while preserving service quality.
- Evaluated Training Department methods to identify and recommend necessary improvements.
- Collaborated with departments to establish training requirements and manage metrics reporting.
Server
The Pasta Shoppe & Cafe
06.1999 - 12.2001
- Progressed through hands-on roles, including Busser, Cook, and Bartender, acquiring comprehensive knowledge of restaurant operations.
- Advanced to management positions as Bar Manager and Kitchen Manager, emphasizing operational efficiency and staff training.
- Accurately recorded orders on cash register and point-of-sale system.
- Implemented feedback from customers to improve service quality and menu offerings.
- Managed inventory effectively to reduce waste and improve profitability.
- Trained staff in best practices to ensure high-quality service and compliance with safety standards.
Education
Skills
- Strategic leadership
- Team building
- Revenue growth
- Operational Excellence
- Training
- Staff Development & Culture
- Technology Integration
- Vendor negotiations
- Marketing & Promotional Campaigns
- Customer Satisfaction
- Loyalty Programs
- P&L Management
- Operational management
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Regional Director
Craveworthy Brands
01.2025 - Current
Regional Manager
Flat Top Grill
11.2001 - 01.2025
Training General Manager
Flat Top Grill
11.2001 - 11.2002
Server
The Pasta Shoppe & Cafe
06.1999 - 12.2001
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