JUAN BENAVIDES
San Antonio,Texas
Summary
Seasoned banker with eight years of experience, driven to embark on a new chapter as a firefighter. Harnessing financial acumen, leadership skills, and a dedication to excellence, I am eager to transition into a role where I can directly impact community safety and serve with courage and compassion. Committed to leveraging my diverse background to uphold the values of teamwork, integrity, and public service in the San Antonio Fire Department.
Overview
8
8
years of professional experience
Work History
Senior Member Service Specialist
Randolph Brooks Federal Credit Union
07.2018 - Current
- Led and supervised a team of bank employees, providing guidance, support, and direction to ensure efficient operations and exceptional member service delivery.
- Supported an environment of teamwork and cooperation by fostering open communication and encouraging team members to share ideas.
- Demonstrated strong problem-solving skills in resolving member issues, addressing branch challenges, and implementing solutions to improve processes and branch efficiency.
- Ensured a high level of customer satisfaction by coaching and training staff in delivering quality service, resolving complaints, and exceeding customer expectations.
- Successfully adjusted to frequent policy and procedure changes from upper management on a weekly and daily basis. Diligently monitored and managed vault cash levels to ensure the branch remained adequately stocked to fulfill member requirements.
- Effectively trained multiple employees, nurturing their growth into proficient and committed members of the branch team.
- Diligently monitored and managed vault cash levels to ensure the branch vault remained adequately stocked to fulfill member requirements. Utilized Excel to fulfill procurement requirements for the branch, ensuring adequate office supply stock levels for daily operations.
Sales Banker
International Bank Of Commerce
10.2016 - 07.2018
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.
- Greet and interface with customers to facilitate daily banking transactions; provide exceptional customer service by providing exceptional banking services and addressing account and service concerns.
- Cross-sell bank products and services to increase sales and revenues.
- Build rapport and establish lasting relationships with both existing and potential customers.
- Thorough use of problem-solving skills to help reach compromises with upset customers.
Education
High School Diploma -
Tom C. Clark High School
San Antonio, TX2016
Skills
- Leadership
- Exceptional Communication
- Team Collaboration
- Problem-Solving
- Customer Service Excellence
- Adaptability
- Training and Development
- Critical Thinking
Timeline
Senior Member Service Specialist
Randolph Brooks Federal Credit Union
07.2018 - Current
Sales Banker
International Bank Of Commerce
10.2016 - 07.2018
High School Diploma -
Tom C. Clark High School
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