Juan Benitez
Homestead
Summary
Versatile professional with a proven background in compliance, data analysis, and process improvement. Skilled at managing documentation, organizing workflows, and coordinating across departments to achieve goals. Bilingual in English and Spanish, with a focus on accuracy, reliability, and clear communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Brickell Chrysler Dodge Jeep Ram
01.2025 - Current
- Oversee customer satisfaction processes and reporting, ensuring compliance with brand and operational standards.
- Supervise team performance and coordinate workflows to meet survey and retention targets.
- Manage sensitive customer issues with professionalism and attention to process accuracy.
- Prepare performance data and reports for leadership to guide process improvements.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Police Crime Analysis Specialist
Miami-Dade Police Department
01.2024 - 01.2025
- Collected, validated, and analyzed sensitive data to support investigations, ensuring accuracy and compliance with federal and departmental regulations.
- Created detailed reports and visualizations to identify trends and support strategic decisions.
- Maintained audit-ready documentation while collaborating with multiple stakeholders on joint investigations.
- Assisted in development of intelligence strategies and policies to support operations.
- Collaborated with law enforcement agencies and community organizations to develop and implement crime prevention initiatives.
Sales & Finance Coordinator
Dadeland Dodge Chrysler Jeep Ram
01.2021 - 01.2024
- Processed financial documentation and ensured compliance with internal policies and external requirements.
- Managed records for audits and internal reviews, ensuring accurate and timely data entry.
- Supported managers with operational and financial reports to track performance metrics.
- Utilized QuickBooks to process invoices, track expenses, and help managers in generating monthly financial reports.
- Used CRM tools to improve lead conversion rates and repeat business.
- Ensured regulatory compliance throughout the application submission process to banks.
Customer Service Coordinator
Publix Inc
01.2017 - 01.2021
- Delivered bilingual customer support while maintaining compliance with operational standards.
- Assisted in SOP, ensuring accuracy and audit readiness.
- Trained new team members on policies, documentation, and workflow processes.
- Assisted with compliance tasks and supported the cash office, including money handling in the backroom.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Medical Assistant & Customer Relations
Kendall Regional Medical Center
01.2015 - 01.2017
- Managed patient intake documentation to meet insurance and regulatory compliance standards.
- Assisted with claims and recordkeeping while maintaining HIPAA compliance.
- Provided clear communication and support to patients and staff in both English and Spanish.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor of Public Administration - Organizational Operations And Management
Florida International University
Miami, FL01-2022
MBA - Data Analytics / Project Management
Strayer University
Miami, FL01-2026
Skills
- Regulatory documentation and compliance support (SOPs, audit readiness)
- Data analysis and performance tracking with actionable insights to support operational improvements
- Data collection, validation, and clear reporting
- CRM and ERP systems: SAP, QuickBooks, Smartsheet
- Process improvement and workflow optimization
- Microsoft Office 365 (Excel, Word, Outlook, Teams) and Adobe Acrobat
- Project and task management with attention to deadlines
- Strong customer service and relationship management skills
- Coordinating with teams across departments
- Team collaboration
- Process enhancement
- Analytical and critical thinking
Certification
- CJIS (Criminal Justice Information Services) Certification (2024)
- Alpha Group Crime and Intelligence Analysis Training (2024)
- DAC (Disaster Assistance Centers) Certification (2024)
- Employee Protection Ordinance (2024)
- Evacuation Center Manager Training (2024)
- FACESNXT Certification (2024)
- LnX Certification (2024)
- Florida 2-15 Life, Health and Variable Annuities Agent License (2021)
LANGUAGES
English: Fluent
Native or Bilingual
Spanish: Fluent
Native or Bilingual
Timeline
Customer Experience Manager
Brickell Chrysler Dodge Jeep Ram
01.2025 - Current
Police Crime Analysis Specialist
Miami-Dade Police Department
01.2024 - 01.2025
Sales & Finance Coordinator
Dadeland Dodge Chrysler Jeep Ram
01.2021 - 01.2024
Customer Service Coordinator
Publix Inc
01.2017 - 01.2021
Medical Assistant & Customer Relations
Kendall Regional Medical Center
01.2015 - 01.2017
Bachelor of Public Administration - Organizational Operations And Management
Florida International University
MBA - Data Analytics / Project Management
Strayer University
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