Juan Berru
Kearny,NJ
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation.
Overview
2
2
years of professional experience
Work History
Barista
Hudson Greene Market
11.2023 - Current
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Kept product inventory stocked during times of customer congestion and high demand.
Cashier Team Lead
Burger King
07.2023 - 10.2023
- Delivered quick, professional, and friendly check-out experience to customers
- Optimized cashier performance by providing feedback and coaching
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
Hotel Houseman
Canopy
06.2022 - 09.2022
- Monitored lobby area for any signs of damage or wear and tear requiring maintenance or repair
- Assisted with the delivery of guest amenities to guest rooms
- Utilized appropriate tools such as ladders, mops, vacuum cleaners., safely during work hours
- Communicated effectively with supervisors about progress on assigned tasks
- Managed inventory of cleaning supplies and replenished stock when necessary
- Provided exceptional customer service to guests by responding promptly to their requests and needs.
Server
Applebee's
01.2022 - 04.2022
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Resolved customer complaints and inquiries in a timely manner
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Demonstrated ability to interact with customers in a friendly and professional manner
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Kearny Highschool
Kearny, NJ07.2022
Skills
- Friendly and outgoing
- Team Player
- Espresso machine operation
- POS Systems
- Menu Memorization
- Fluent in Spanish
- Customer Service
Personal Information
Title: OFFICE ADMINISTRATOR
Timeline
Barista
Hudson Greene Market
11.2023 - Current
Cashier Team Lead
Burger King
07.2023 - 10.2023
Hotel Houseman
Canopy
06.2022 - 09.2022
Server
Applebee's
01.2022 - 04.2022
High School Diploma -
Kearny Highschool
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