Summary
Overview
Work History
Education
Skills
Timeline
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Juan BEZ

Coral Gables,FL

Summary

Trustworthy Catering Chef with 2-year background providing full service catering to clientele in Miami. Committed to guaranteeing customer satisfaction by providing rich customer experiences and going beyond expectations.

Creative multitasker assessing circumstances and adapting accordingly in real-time.

Personable and bilingual individual with expertise working in fast-paced settings. A true professional with expertise spanning over 7 years of experience in the restaurant industry in various roles, including Catering Chef.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Reliable employee seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Catering Chef

Crepemaker
06.2020 - Current
  • Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
  • Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
  • Cooked for large groups of people and managing various types of food for large events.
  • Disciplined and dedicated to meeting high-quality standards.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Applied entrepreneurial leadership and vision for one of Miami's premier full-service catering and event production companies.
  • Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.

Delivery Driver

Edible Arrangements
02.2021 - 05.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Minimized company liability and risks to loads by obeying traffic laws.

Sales Associate

7 Eleven Store
06.2018 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Solved customer challenges by offering relevant products and services.
  • Achieved perfect attendance and on-time record.

Food Runner

Whole Food Market
06.2016 - 08.2016
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Answered questions from restaurant patrons regarding menu items.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Cultivated warm relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Cashier/Line Cook/Server

Crepemaker
01.2015 - 08.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Greeted hundreds of customers per day.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor of Science - Economics

Florida Gulf Coast University
Fort Myers, FL

High School Diploma -

International Studies Preparatory Academy
Coral Gables, FL
06.2015

Skills

  • Bilingual
  • Speaking Clearly
  • Building Customer Trust and Loyalty
  • Customer Needs Assessments
  • Company Quality Standards
  • Customer Experience
  • Customer Service
  • Calm and Professional Under Pressure
  • Critical Thinking
  • Time Management
  • Customer Support
  • Efficient and Detail-Oriented

Timeline

Delivery Driver

Edible Arrangements
02.2021 - 05.2021

Catering Chef

Crepemaker
06.2020 - Current

Sales Associate

7 Eleven Store
06.2018 - 08.2019

Food Runner

Whole Food Market
06.2016 - 08.2016

Cashier/Line Cook/Server

Crepemaker
01.2015 - 08.2016

Bachelor of Science - Economics

Florida Gulf Coast University

High School Diploma -

International Studies Preparatory Academy

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Juan BEZ