Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Personal Banker/Teller Associate
Wells Fargo
03.2022 - 12.2023
Provided customer service to clients, including answering questions and resolving issues.
Conducted account openings and closings for clients.
Greeted customers upon entering the bank and directed them to appropriate personnel or services.
Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Responded promptly to customer emails, phone calls and requests for information.
Cross-sold banking products such as credit cards, loans and investments.
Professional Service Provider (Visa Officer)
General Consulate of Mexico in San
11.2019 - 10.2021
Reviewed visa applications and supporting documents to determine eligibility.
Conducted interviews with applicants to verify information provided in their application.
Assessed visa applications against immigration policies and procedures.
Provided advice and assistance to applicants regarding visa requirements.
Maintained accurate records of all visa processing activities.
Researched international laws, regulations, and guidelines related to visas.
Compiled reports on visa processing statistics and trends.
Advised employers on best practices for sponsoring foreign workers for visas.
Ensured compliance with relevant government regulations when issuing visas.
Sales Advisor/Team Leader
Hennes & Mauritz
05.2017 - 09.2019
Provided customers with information on products and services available.
Resolved customer complaints in a timely manner.
Assisted in the preparation of promotional materials and displays.'
Assisted in the preparation of promotional materials and displays.
Collaborated with other departments to ensure successful delivery of services and products.
Managed inventory levels by tracking stock availability and coordinating restocking efforts.
Sales Agent
Family Business
Mexico, Mexico
01.2014 - 02.2017
Conducted market research to identify potential customers and their needs.
Generated leads through cold calling, online searches, and referrals from existing clients.
Developed relationships with customers by providing excellent customer service.
Created presentations and proposals for prospective clients.
Followed up with prospects on a regular basis to ensure satisfaction with services provided.
Negotiated contracts with customers to secure sales deals.
Resolved customer complaints promptly and effectively.
Personal Trainer
Gym & Spa
Mexico , Mexico
01.2012 - 12.2013
Developed personalized fitness programs for clients based on their individual goals and needs.
Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
Provided instructions in proper form, technique, and safety when performing exercises.
Developed personalized nutrition plans for clients based on their goals and lifestyle.
Conducted assessments to evaluate clients' nutritional needs, preferences, and habits.
Provided guidance on how to make healthy food choices in line with dietary guidelines.
Educated clients about the importance of eating a balanced diet and incorporating physical activity into their daily lives.
Education
Bachelor's Degree - International Business
Universidad Tecnológica De Mexico
Mexico City
05.2019
ESL -
Berlitz Language Centers
Mexico
12.2018
Technician - Microsoft Office
CETEC (Centro Tecnológico De Computación)
Mexico
05.2013
Technician - Personal Trainer & Sport Nutritionists
Instituto Técnico De Preparación Física, CONADE
Mexico
01.2011
Skills
MS Excel
Attention to Detail
Transaction Processing
Issues Resolution
Relationship Building
Client Acquisition and Retention
Opportunity Identification
Timeline
Personal Banker/Teller Associate
Wells Fargo
03.2022 - 12.2023
Professional Service Provider (Visa Officer)
General Consulate of Mexico in San
11.2019 - 10.2021
Sales Advisor/Team Leader
Hennes & Mauritz
05.2017 - 09.2019
Sales Agent
Family Business
01.2014 - 02.2017
Personal Trainer
Gym & Spa
01.2012 - 12.2013
Bachelor's Degree - International Business
Universidad Tecnológica De Mexico
ESL -
Berlitz Language Centers
Technician - Microsoft Office
CETEC (Centro Tecnológico De Computación)
Technician - Personal Trainer & Sport Nutritionists
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)