Juan Bolanos
Byhalia,MS
Summary
Personable and dedicated Customer Service Representative with extensive experience in both the restaurant and retail industry. Focused on building customer loyalty with a relationship-oriented approach. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Digital Shopper
Walmart
Collierville, TN
05.2021 - 07.2023
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
Operations Support Specialist
KBS
Byhalia, MS
11.2022 - 07.2023
- Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.
- Researched daily corporate operations and reviewed and updated standard operating procedures with input from key stakeholders.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Determined consumer needs to provide products and services appealing to larger market.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
Front End Team Lead
Walmart
Collierville, TN
07.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted research and reviewed findings to solve customer issues.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored staff performance and addressed issues.
- Trained personnel on proper asset protection procedures and techniques.
- Investigated suspicious activities that may lead to internal and external fraud or theft.
- Accounted for store cash through daily tallies and frequent audits.
Education
BBA - Business Administration And Management
Oregon State University
Corvallis, OR05-2026
Some College (No Degree) -
Blue Mountain College
Blue Mountain, MS08.2023
Some College (No Degree) -
Rust College
Holly Springs, MS08.2023
Skills
- Customer Service
- Product Expertise
- Delivery Procedures
- Reliable & Trustworthy
- Problem Resolution
- Spanish Fluency
- Technologically Savvy
- POS Systems and Ordering Platforms
- Verifying Order Accuracy
- Payment Processing
- Teamwork and Collaboration
- Experience in Leadership
- Good Work Ethic
- Microsoft Office
- Team Leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front End Team Lead
Walmart
07.2023 - Current
Operations Support Specialist
KBS
11.2022 - 07.2023
Digital Shopper
Walmart
05.2021 - 07.2023
BBA - Business Administration And Management
Oregon State University
Some College (No Degree) -
Blue Mountain College
Some College (No Degree) -
Rust College