Juan Bonilla
Summerville,SC
Summary
Versatile and empathetic professional with a strong background in customer service and problem-solving, honed at The Bridge At Charleston Assisted Living Community. Excelled in building relationships and providing technical support, showcasing a blend of hard and soft skills. Proven ability to adapt and excel in dynamic environments, enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Concierge
The Bridge At Charleston Assisted Living Community
05.2021 - Current
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Overnight Stocker
Walmart
07.2020 - 04.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
No Degree - Mechanical Engineering
Trident Technical College
Charleston, SCHigh School Diploma -
Summerville High School
Summerville, SC06-2020
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Multilingual
- Desktop technical support
- Relationship building
- Problem-solving skills
- Excel spreadsheets
Languages
Spanish
Native or Bilingual
Timeline
Concierge
The Bridge At Charleston Assisted Living Community
05.2021 - Current
Overnight Stocker
Walmart
07.2020 - 04.2021
No Degree - Mechanical Engineering
Trident Technical College
High School Diploma -
Summerville High School
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