Geopolitics
Juan Bravo
Business Administrator
Coral Gables,FL
Summary
Transitioning from the automotive parts industry and seeking a full-time role in the field of Information Technology. 25 Years of experience in management,purchasing,vendor management and business development;Recently completed the Google IT Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.] Purchasing (10+ years) inventory Operations Inventory Management retail sales Scheduling Word Training Microsoft Word Invoicing (10+ years) Inventory Management Administrative Assistant (10+ years) Management (10+ years) Frazer inventory software (Less than 1 year) Account Management (10+ years) FRAZER DMS (1 year) DEALERCENTER DMS (1 year) DEALERCENTER CRM (1 year) Ecommerce (5 years) V12 SOFTWARE CRM-WEBSITE (1 year) Payroll Business Development (5 years) Time Management Photography Google Suite Supply Chain Sourcing Store Management Experience Business Management Financial Services Procurement Project Management Computer Networking Logistics Accounts Payable Process Improvement Budgeting Problem-solving Reliability Human resources Active Directory Cybersecurity Strategic Planning Technical Support Operations Management Help Desk Network Firewalls
Overview
13
13
years of professional experience
50
50
years of post-secondary education
2
2
Languages
22
22
Certificates
Work History
Assistant Store Manager/Store Manager
Safelite Auto Glass Repair
Dade County, FL
07.2019 - 01.2023
- This position manages retail store operations, assigned associates, cash management, inventory control, loss prevention, safety, and store appearance, our achievements as a team, NPS, JC%, units, Budgets, employees retention up
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Reported issues to higher management with great detail
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Reduced operational risks while organizing data to forecast performance trends
Manager
Ven-Usa Autosales Inc
Miami, FL
12.2018 - 04.2019
- Managing daily operations such as acting as a financial representative, sales rep, sourcing and purchasing, BDC Rep,Commerce postings,CRM and DMS software admin parts and services, selecting cars to be purchased in auctions, posting in e-commerce websites and apps, setting and managing Frazer and Dealer center inventory software, billing and accounts receivables
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Operations Manager
Apra USA Inc
Miami, FL
01.2010 - 01.2015
- Lead and manage the company operation to obtain customers in 3 different countries including the US, generate annual revenue of $1.5 million and reach break-even point and profits
- Supply chain, sourcing and procurement duties of auto parts and machinery
- Import and export duties
- Identify international markets
Education
certification in Global Logistics -
Miami Dade College
Miami, FLGlobal Marketing & Intl Business - undefined
Miami Dade College
Miami, FLFinance for non-Financial Managers - Business Administration
Miami Dade College
Miami, FLbuy program in Finance Westlake Financial services Advanced CRM Webinar in finance Westlake Financial services Introduction to Cybersecurity Tools & Cyber Attacks in - undefined
Rafael Urdaneta University
Bachelor of Arts - Business Administration
Universidad Rafael Urdaneta
Maracaibo,Venezuela 08.1989 - 07.1993
Skills
Information Securityundefined
Accomplishments
- Becoming a Power User
- Supervised team of 25 staff members.
- Achieved more than 75% of job completion by introducing new methods
- Achieved more than 85% of NPR
- Achieved more than 10% inter-annual growth sales
- Achieved less than 20% employees turnover rates
- Collaborated with team of 12 in the development of ADAS implementation project
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
IBM Cybersecurity Analyst
Interests
Reading
Technology
Science
Aviation
Automobile industry
Sports
Cyber security
Timeline
IBM Cybersecurity Analyst
06-2023
Cybersecurity Capstone: Breach Response Case Studies
06-2023
PMP® Certification Training Course
05-2023
Cyber Threat Intelligence
05-2023
Penetration Testing, Incident Response and Forensics
03-2023
Cybersecurity Compliance Framework & System Administration
01-2023
Network Security & Database Vulnerabilities
01-2023
Cybersecurity Roles, Processes & Operating System Security
12-2022
Google IT Support Certificate
10-2022
Introduction to Cybersecurity Tools & Cyber Attacks
10-2022
Networking Essentials
01-2022
Operating Systems and You: Becoming a Power User.
01-2022
Introduction to Cybersecurity
10-2021
Introduction to Amazon Virtual Private Cloud (VPC)
08-2021
Introduction to EC2 Auto Scaling
08-2021
Getting Started with Cloud Acquisition
07-2021
Introduction to AWS Solutions
07-2021
Introduction to Amazon Elastic Compute Cloud (EC2)
07-2021
Introduction to Serverless Development
07-2021
AWS Cloud Practitioner Essentials
06-2021
Comp Tia
06-2021
Foundations of Project Management
05-2021
Assistant Store Manager/Store Manager
Safelite Auto Glass Repair
07.2019 - 01.2023
Manager
Ven-Usa Autosales Inc
12.2018 - 04.2019
Operations Manager
Apra USA Inc
01.2010 - 01.2015
Bachelor of Arts - Business Administration
Universidad Rafael Urdaneta
08.1989 - 07.1993
certification in Global Logistics -
Miami Dade College
Global Marketing & Intl Business - undefined
Miami Dade College
Finance for non-Financial Managers - Business Administration
Miami Dade College
buy program in Finance Westlake Financial services Advanced CRM Webinar in finance Westlake Financial services Introduction to Cybersecurity Tools & Cyber Attacks in - undefined
Rafael Urdaneta University
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