Juan Calixto
San Antonio,TX
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at J Alexander. Proven ability to enhance guest experiences through effective communication and problem-solving. Adept at cash handling and maintaining cleanliness standards, consistently fostering loyalty and repeat business in fast-paced environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I'm a person that wants to improve everyday, and is willing to retain information well, to succeed. I'm overall very experienced, and I know to how properly handle guests whenever there's a problem. I'm a leader at heart, and I'll do whatever it takes to get the job done.
Overview
6
6
years of professional experience
Work History
Server
J Alexander
10.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Managed food and beverage orders efficiently to ensure timely delivery to guests.
- Assisted in training new staff on restaurant procedures and customer service protocols.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Facilitated communication between front-of-house and back-of-house teams for smooth operations.
- Processed payments accurately and handled cash transactions with attention to detail.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Adapted to changing workloads during peak hours to maintain service quality.
- Engaged with guests to create a welcoming atmosphere and promote repeat visits.
- Resolved customer complaints effectively to maintain high satisfaction levels.
Server
Saltgrass Steakhouse
11.2021 - 09.2023
- Monitored inventory levels and assisted in stock replenishment when necessary.
- Executed daily specials and promotional events to boost sales and enhance guest interest.
- Developed strong relationships with patrons to foster loyalty and repeat business.
- Participated in team meetings to discuss improvements and share customer feedback.
- Delivered food and beverages with attention to presentation and guest preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Receptionist
TruFit Gym
07.2021 - 11.2021
- Managed front desk operations and ensured smooth workflow for incoming guests and staff.
- Handled customer inquiries and provided accurate information regarding gym services and memberships.
- Maintained inventory of office supplies and placed orders as necessary to ensure availability.
- Coordinated visitor check-ins, ensuring all guests received timely assistance and information.
- Maintained accurate records of member activities and transactions for reporting purposes.
- Trained new staff on front desk procedures and customer service best practices.
- Assisted in organizing gym events and promotional activities to boost member engagement.
To-Go Specialist
Demos Greek Restaurant
07.2020 - 09.2020
- Processed to-go orders efficiently, ensuring accuracy in order details and customer requests.
- Maintained organized workspace, optimizing efficiency during peak hours and reducing wait times.
- Packaged food items securely, prioritizing quality and presentation for customer satisfaction.
- Communicated effectively with customers, addressing inquiries and providing menu recommendations.
- Utilized point-of-sale system to manage transactions and track sales data accurately.
- Resolved customer complaints with empathy, striving for positive outcomes and repeat business.
Busser
Mamacitas Restaurant
07.2019 - 04.2020
- Assisted servers by promptly delivering food and beverages to tables.
- Maintained cleanliness of dining area by regularly clearing and cleaning tables.
- Prepared tables for new guests by setting up dishware and utensils efficiently.
- Supported kitchen staff by transporting dirty dishes to the dishwashing area.
- Ensured that all condiments and supplies were well-stocked and organized.
- Responded to customer requests promptly to enhance dining experience.
- Executed opening and closing duties, ensuring all areas were clean and ready.
- Learned and adhered to sanitation practices to maintain food safety standards.
- Collaborated with team members to ensure timely service during peak hours.
Education
High School Diploma -
Antonian College Preparatory High School
San Antonio, TX05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Performance improvement
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Allergy awareness
- Task prioritization
- Team Oriented
- Multitasker
- Works well under pressure
- Shift management
- Problem-solving
- Team leadership
- Excellent communication
Accomplishments
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
J Alexander
10.2023 - Current
Server
Saltgrass Steakhouse
11.2021 - 09.2023
Front Desk Receptionist
TruFit Gym
07.2021 - 11.2021
To-Go Specialist
Demos Greek Restaurant
07.2020 - 09.2020
Busser
Mamacitas Restaurant
07.2019 - 04.2020
High School Diploma -
Antonian College Preparatory High School