Juan Carlos Hernandez
Pontiac,MI
Summary
Encouraged initiatives that allow individuals to showcase skills, potentially benefiting company growth.
Diligent Desired Position with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Deli Walmart Supervisor
Walmart
2021 - 2024
- Trained and mentored team members, enhancing performance and productivity.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Developed and enforced training programs focused on customer service excellence and operational standards.
- Facilitated communication between departments to streamline processes and enhance collaboration.
- Monitored key performance indicators, driving continuous improvement initiatives across the team.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Subway Manager
Subway
07.2017 - 01.2020
- Store inventory order trunk weekly schedule arrangements hire or fire staff payroll set ups
- Corporate or district meetings attendance
- Coverage always on call
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Established procedures for conflict resolution among staff, fostering a collaborative work environment.
- Accomplished multiple tasks within established timeframes.
- Developed training materials for onboarding new employees, enhancing their integration into the team.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
Cook Operator
Dave's Pizzeria and Dinery
2008 - 2010
- Operated pizza ovens to ensure optimal cooking temperatures and consistent product quality.
- Prepared ingredients and toppings according to standardized recipes for efficiency and consistency.
- Monitored food safety protocols, ensuring compliance with health regulations during food preparation.
- Trained new kitchen staff on equipment operation and food handling best practices.
- Streamlined kitchen workflows by implementing efficient prep station organization techniques.
- Collaborated with front-of-house staff to synchronize order timing and enhance customer satisfaction.
sandwich artist
quiznos
02.2007 - 11.2008
- Prepared and assembled sandwiches according to customer specifications and quality standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new employees on sandwich preparation techniques and company policies.
- Led initiatives to enhance presentation of food items, improving overall customer satisfaction.
- Collaborated with team members to optimize inventory management and reduce waste.
- Implemented efficient workflow processes that reduced order turnaround time.
Education
High School Diploma -
Hialeah high school
Miami, FLSkills
- Applied extensive language skills in three languages to improve cross-cultural communication and drive successful outcomes in various professional settings
- Implemented effective staff management strategies to optimize workforce engagement and development
- Committed to aligning efforts with organizational goals and enhancing overall productivity
- Achieved improved team performance through effective training and mentorship programs Cultivated a culture of continuous learning and development within the team Enhanced employee retention by providing targeted support and guidance to new hires
- Achieved high customer satisfaction ratings through effective resolution of inquiries Enhanced service efficiency by implementing process improvements Cultivated strong relationships with clients to drive loyalty and repeat business
- Conducted thorough reviews and analyses to identify discrepancies and enhance overall project integrity
- Achieved increased employee satisfaction by implementing targeted motivation strategies Enhanced team performance through recognition and reward programs that acknowledged individual contributions Fostered a culture of collaboration and support, resulting in improved overall team dynamics
- Analyzed data and trends to drive effective decision-making in organizational initiatives
- Facilitated resolution of intricate problems through systematic analysis and innovative thinking
- Monitored and analyzed inventory levels to maintain accuracy and prevent stock discrepancies
- Achieved a harmonious workplace by implementing effective staff discipline measures Enhanced team performance through proactive conflict resolution and clear communication of expectations Cultivated a respectful environment that encouraged professional growth and collaboration
- Designed and executed workshops focused on professional development and career advancement for staff
- Organized and led team building exercises aimed at fostering trust and cooperation among team members
- Engaged with stakeholders to build trust and facilitate effective communication
- Analyzed project requirements and established detailed schedules to ensure timely completion of tasks
- Developed and executed public speaking strategies to effectively convey complex ideas
- Mediated disputes and negotiated solutions to foster effective communication among team members
Certification
- Driver's License April 2018 to Present
- Drivers License
Languages
Spanish
Professional Working
Timeline
Subway Manager
Subway
07.2017 - 01.2020
sandwich artist
quiznos
02.2007 - 11.2008
Deli Walmart Supervisor
Walmart
2021 - 2024
Cook Operator
Dave's Pizzeria and Dinery
2008 - 2010
High School Diploma -
Hialeah high school