Juan Carlos Sandoval
Information Technology Specialist
Mission,TX
Summary
Detail-oriented IT specialist with extensive experience in customer support and software administration, committed to enhancing customer relationships through timely resolution of IT software and computer issues. Proven expertise in identifying and analyzing anomalies in IT applications, complemented by exceptional problem-solving skills that drive effective solutions. Proficient in the installation, modification, troubleshooting, and maintenance of networks, ensuring optimal configuration and performance of PCs. Strong analytical capabilities and innovative thinking enable the development of strategic action plans that effectively address complex technical challenges while adhering to budgetary and timeline constraints.
Overview
22
22
years of professional experience
Work History
Network Specialist
Copy Graphics
10.2014 - Current
- Display unsurpassed leadership in training customers while providing assistance in the installation of various networking devices; routers, switches, drivers and copiers.
- Serve as primary point of contact in identifying and troubleshooting various network problems, including protocol and communication issues.
- Efficiently provide computer and network support to both our local office and our multiple customers.
- Repaired and maintain servers, workstations, routers, and switches.
- Aided in the delivery and installation of Canon copiers to customers. Provided technical support to copier technicians by upgrading, diagnosing and troubleshooting copiers.
- Demonstrated proficiency in troubleshooting complex technical problems for our customers.
- Gained full knowledge and expertise in Windows and Macs.
- Acquired knowledge on Virtualization software’s, for example, VMware.
File Clerk
Newkirk and Newkirk Inc.
03.2014 - 10.2014
- Perform various jobs duties, such as data entry, answering phones, maintain office inventory, and handled mail.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Successfully fix several clerical errors that had gone unnoticed for years prior to getting hired.
- Demonstrated proficiency in time management skills and organization.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Information Analyst
Sky IT Solutions
01.2014 - 02.2014
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Housman/Driver
Staybridge Suites
10.2013 - 01.2014
- Assisted with delivery of guest amenities to rooms. Responsible to keeping common areas clean including: bathrooms, hallways, stairwells, lobby, guest laundry facility as well as grounds.
- Assisted housekeeping staff with laundry removal and maintain all floors restock with necessary supplies.
- Drove guest to and from hotel and airport. Assisted guest with luggage and ran assorted errands around hotel.
Airmen
Navy
08.2004 - 07.2007
- Performed preventive maintenance, inspections, and cleaning on aircraft, ensuring high operational readiness.
- Assisted in launch and recovery procedures, handled aircraft movement on flight decks and hangars, and managed ground support equipment.
- Stowed, maintained, and operated specialized aircraft equipment, tools, and technical publications.
- "Optimized inventory management for $15M in critical equipment, maintaining 100% accountability through meticulous record-keeping".
- Collaborative teamwork, leadership, adaptivity in high-pressure environments, and clear communication.
- Manage multimillion-dollar inventories of repair parts, general supplies, and equipment for ships, aviation squadrons, or shore-based facilities.
Education
Bachelor's degree - Business Computer Information Systems
UT Pan American
Edinburg, TX08.2013
Skills
Virtualization technologies
Network troubleshooting
Network monitoring tools
Network security management
Disaster recovery planning
Network cabling standards
PROFESSIONAL TRAINING
- Microsoft Approved Coursework
- Fiery controller
- Uniflow Online
- Airman Apprenticeship Training
AREAS OF EXPERTISE
- Network Administration and Operations
- Cabling and Networking
- Technology Needs Analysis
- Leadership, Training, and Staff Motivation
- Technical Support and Troubleshooting
- Rapid Conflict Resolution
- End-User/Customer Service
Timeline
Network Specialist
Copy Graphics
10.2014 - Current
File Clerk
Newkirk and Newkirk Inc.
03.2014 - 10.2014
Information Analyst
Sky IT Solutions
01.2014 - 02.2014
Housman/Driver
Staybridge Suites
10.2013 - 01.2014
Airmen
Navy
08.2004 - 07.2007
Bachelor's degree - Business Computer Information Systems
UT Pan American