Juan Carlos Serrano
Tomball,TX
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
10
10
years of professional experience
Work History
Server/Lead Server Trainer
Buffalo Wild Wings
Kenosha, WI
10.2023 - 10.2024
- Greeted incoming guests and provided excellent customer service.
- Assisted in training and preparing new servers, providing them with knowledge and insight on how to perform the job effectively.
- Took and accurately prepared drink and food orders from guests.
- Ensured that each guest was served quickly and courteously.
- Accurately put orders on a point-of-sale system. Operated POS terminals to input orders, split bills and calculate totals.
- Performed closing duties as lead server, such as assigning side work to as many as 5 servers, resetting, and closing the dining room area for the next day.
Server
Egg Harbor Café
Elmhurst, IL
09.2023 - 12.2023
- Provided exceptional customer service to a high volume of guests.
- Accurately recorded orders on a handheld device or cash register with a point-of-sale system.
- Operated Toast POS systems to split bills, total costs, and make transactions.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods, including alcoholic beverages.
- Collaborated with 6 other restaurant locations, traveling to different locations that were understaffed to perform server duties.
- Performed opening and closing duties, such as setting up the dining area and resetting the front and back of the house for the next day.
Server
Longhorn Steakhouse
Des Plaines, IL
09.2021 - 03.2022
- Provided outstanding customer service to a high volume of daily customers.
- Accurately took orders from guests and served a variety of mixed drinks, a variety of food items, and desserts.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers, teaching menu knowledge, and company standards and expectations.
- Operated POS terminals to split bills and calculate totals, and made transactions with a point-of-sale system.
- Maintained knowledge of current menu items, specials, and promotions for rewards members.
- Performed closing duties, such as setting up the dining area for the next day, closing the back of house, and resetting for the next day.
Server/Server Trainer
Denny’s Restaurant
Oak Park, IL
10.2014 - 01.2021
- Provided great customer service to ensure satisfaction from guests and staff.
- Prepared and served drink and food orders to guests for dine-in and to-go orders.
- Trained new servers, teaching them the skills necessary for the role, and providing menu information.
- Operated POS terminals to input orders, split bills, and calculate totals, and make transactions.
- Performed opening duties, such as opening the restaurant, doing opening side work to start the shift, and preparing for incoming guests.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Education
High School Diploma -
J. Sterling Morton East High School
Cicero, IL01.2014
Skills
- Teamwork Oriented
- Aloha POS
- Adaptable
- Bilingual
- Exceptional communication
- Efficiency
- Detailed Oriented
References
AVAILABLE UPON REQUEST
Timeline
Server/Lead Server Trainer
Buffalo Wild Wings
10.2023 - 10.2024
Server
Egg Harbor Café
09.2023 - 12.2023
Server
Longhorn Steakhouse
09.2021 - 03.2022
Server/Server Trainer
Denny’s Restaurant
10.2014 - 01.2021
High School Diploma -
J. Sterling Morton East High School