Summary
Overview
Work History
Skills
Timeline
Generic

JuAN CARRILLO

Duarte,CA

Summary

Effective at working in any weather condition or with any type of scenario to tow vehicles. Experienced with different types of vehicles. Current state license. Hardworking and observant professional with experience operating and maintaining equipment. Dedicated to moving materials to meet challenging demands and promote team productivity. . Expert Driver with background operating loading equipment and managing loads. Record of success in meeting delivery schedules and satisfying clients. Safety-focused professional with outstanding work ethic and several days with zero accidents. Skilled in customer service and following dot requirements and good safety practices. Licensed for operation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Tow Truck Operator

INTER CITY TOWING
Los Angeles, CA
03.2024 - 07.2024
  • Reported any mechanical issues with the tow truck immediately upon noticing them.
  • Inspected tow truck and related equipment for safety and operational efficiency.
  • Transported damaged or disabled vehicles from accident sites to repair shops or other destinations.
  • Conducted daily pre-trip inspections of the tow truck according to established guidelines.
  • Provided roadside assistance such as jump starts, tire changes, fuel delivery and lockout services.
  • Adhered to all traffic laws while operating a tow truck in order to ensure safety of passengers and cargo.
  • Provided excellent customer service by responding promptly to requests for assistance.
  • Attended required training courses related to proper use of tools and equipment used in tow truck operations.
  • Operated light-duty wreckers to transport motor vehicles including cars, vans, trucks and buses.
  • Utilized appropriate communication techniques when interacting with customers during emergency situations.
  • Provided reliable customer service while ensuring that all jobs were completed safely and efficiently.
  • Coordinated closely with dispatch personnel in order to ensure efficient routing of service calls.
  • Ensured all necessary paperwork was filled out accurately prior to transportation of vehicle.
  • Assisted customers with jumpstart's, tire changes, fuel delivery, lockouts and winch outs.
  • Loaded vehicles onto flatbeds or dollies in accordance with safety procedures.
  • Ensured that all loads were secured properly before transporting them from one location to another.
  • Responded to customer inquiries regarding services provided by the company.
  • Followed detailed instructions from employers and clients in order to complete assigned tasks correctly.
  • Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Conducted regular inspection of forklift to support safe operation.
  • Maximized team efficiency by using equipment to move materials.
  • Tied and secured loads to prevent shifting or damage to items.
  • Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.

Delivery Driver

TURBO WHOLESALE TIRES
CITY OF IRWINDALE , CA
03.2013 - 04.2017
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Received daily delivery instructions and route assignments from dispatch.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Checked tires for proper inflation before leaving on each route.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Utilized street maps to plan and determine most efficient routes.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Notified customers of delays to decrease calls to support.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Navigated routes with relevant map programs and GPS systems.
  • Transported and safely delivered items to prevent damage or loss.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Presented order bills and collected payments for deliveries.

Skills

  • Flatbed experience
  • Assisting customers
  • Class C license
  • Managed incidents
  • Heavy Equipment Operation
  • Vehicle Inspection
  • Preventive Maintenance
  • Safe Driving Practices
  • Mechanical Knowledge
  • Organization and Planning
  • Roadside Assistance
  • Conflict resolution abilities
  • Problem-solving capabilities
  • Customer Service
  • Strong Work Ethic
  • Materials Transport
  • Clean Driving Record
  • very good driver overall

Timeline

Tow Truck Operator

INTER CITY TOWING
03.2024 - 07.2024

Delivery Driver

TURBO WHOLESALE TIRES
03.2013 - 04.2017

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JuAN CARRILLO