Juan Carrillo
Miami
Summary
As a General Merchandise Team Leader, I lead a team of 4 to 12 team members, with staffing levels flexing based on seasonal business needs. My primary responsibility is to ensure the sales floor is consistently well-organized, clean, and visually aligned with brand standards to deliver an exceptional guest experience. I work to keep shelves fully stocked and merchandise properly presented to maximize sales opportunities. In addition to sales floor management, I oversee the fulfillment process, which includes both in-store pickup and ship-from-store operations, ensuring timely and accurate order processing. I am accountable for tracking and achieving performance metrics across all areas, and I actively coach and hold team members accountable to meet expectations, drive productivity, and maintain operational excellence.
Overview
3
3
years of professional experience
Work History
General Merchandise Team Leader
Target
Miami
07.2024 - Current
- Led merchandise presentation to enhance visual appeal and customer experience.
- Assisted team members with product placement and inventory management.
- Trained new staff on store policies and merchandise handling procedures.
- Coordinated restocking efforts to maintain optimal product availability.
- Monitored sales floor for compliance with merchandising standards and safety protocols.
- Coached and motivated team members to ensure customer service excellence.
- Resolved customer complaints in a timely manner and ensured customer satisfaction.
- Reviewed staff schedules and assigned tasks accordingly.
- Analyzed sales data to determine potential areas for growth and development.
- Tracked inventory levels, restocking shelves as needed.
- Provided feedback to management regarding employee performance issues or successes.
- Assisted customers with locating desired items in the store or online.
- Created detailed reports on store performance metrics such as sales figures, profit margins.
- Collaborated with leadership to implement promotional displays and signage.
- Ensured that all employees were properly trained in their roles and responsibilities.
- Coordinated daily fulfillment operations to ensure timely order processing.
- Managed inventory levels using warehouse management systems for accuracy.
- Trained new team members on fulfillment processes and safety protocols.
- Assisted in maintaining a clean and organized workspace for efficiency.
- Collaborated with shipping teams to streamline outbound logistics tasks.
- Monitored product quality during packing to meet company standards.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Monitored performance metrics such as turnaround times, fill rates, accuracy rates.
- Developed strategies for efficient order fulfillment processes and procedures.
- Collaborated with other departments to develop long-term solutions that improve customer service experience.
- Managed relationships with customers and carriers to ensure smooth delivery operations.
- Provided guidance and support to team members in order to meet daily goals.
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
- Conducted regular training sessions for new hires on order fulfillment systems and procedures.
- Organized workflow to ensure all orders were processed accurately and on time.
- Implemented best practices for efficient order picking and packing procedures.
Fulfillment Expert
Target
Miami
07.2023 - 07.2024
- Processed customer orders efficiently for timely fulfillment and delivery.
Customer Service Clerk
Publix
Miami
01.2023 - 03.2023
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL08-2025
Skills
- Team leadership
- Supply chain assistance
- Attention to detail
- Order fulfillment
- Demand planning
- Team collaboration
- Visual merchandising
- Inventory management
- Employee training
- Package preparation
- Workflow optimization
- RF device usage
- Stock organization
- Forklift operation
- RFID scanning
- Forklift safety and operation
Languages
English
Professional
Spanish
Professional
Timeline
General Merchandise Team Leader
Target
07.2024 - Current
Fulfillment Expert
Target
07.2023 - 07.2024
Customer Service Clerk
Publix
01.2023 - 03.2023
Associate of Arts - Business Administration
Miami Dade College
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