Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JUAN CARTER

Rialto,CA

Summary

I am an extremely hard working customer service professional, that is always eager to learn new duties and accomplish task, that not only makes the company thrive but also increases my expertise. Over the course of my career, I have acquired experience in many different customer service roles, that was centered on putting the customer first, promoting team work, positive conflict resolution, and driving sales.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager In Training

Big 5 Sporting Goods
05.2023 - Current
  • Overseeing daily operations of the retail store, ensuring a smooth and efficient workflow.
  • Leading and motivating retail associates to achieve sales targets and deliver outstanding customer service.
  • Monitoring inventory levels, conducting regular stock assessments and coordinating with suppliers to maintain optimal stock levels.
  • Implementing merchandising strategies to enhance product visibility and appeal.
  • Analysing sales data and implementing sales strategies to maximise revenue and profitability.
  • Ensuring a positive and customer-friendly shopping experience across the store.
  • Monitor and analyse sales performance, identifying areas for improvement and implementing corrective actions.
  • Implement and enforce store policies and procedures to ensure compliance and a safe working environment.
  • Manage and motivate retail staff, providing coaching and support for professional development.
  • Coordinate with the marketing team to execute promotional events and campaigns.
  • Collaborate with the store's visual merchandiser to create appealing product displays.
  • Conduct regular meetings with the retail team to communicate goals, expectations and updates.
  • Resolve customer complaints and issues in a timely and satisfactory manner.
  • Stay updated on industry trends, customer preferences and competitive landscape to drive innovation.

Customer Service Lead

Metal Cabinet Liquidators
09.2021 - 05.2023
  • Local/Regional deliveries utilizing 16,20,26 foot box trucks.
  • Loading/Unloading Commercial furniture.
  • Prepare and complete orders for delivery and pick-ups.
  • Receive and process warehouse stock products.
  • Perform inventory control procedures to ensure quality levels are exceeding expectations.
  • Operate, inspect and maintain warehouse vehicles; forklift, pallet jack and scissor lifts.
  • Adhere to quality service standards and comply with procedures, rules and regulations.
  • Repair and maintain warehouse equipment and vehicles.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.

Dispatcher/Logistics Director

DEMOS Attention LLC
01.2020 - 03.2022
  • Operate the business in an efficient, profitable manner.
  • Order equipment, tools, and resources for the business.
  • Schedule weekly meetings to provide updates to the staff members.
  • Run reports on key metrics; diesel fuel trends, hours worked, maintenance of vehicles and safety checks.
  • Dispatch freight load information for all drivers.
  • Conduct ride along with drivers to ensure all company policies, local regulations, state regulations and federal regulations are being followed.
  • Input data into internal system that tracks fuel cost, distance traveled and industry trends
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Merchandiser

ProVantage Corporate Solutions
07.2018 - 03.2020
  • Local pickup/deliveries to various stores utilizing 26 foot box trucks.
  • Loading/Unloading merchandise at various stores.
  • Stocking shelves and ensuring inventory counts are accurate and reflective of merchandise on shelves.
  • Arrange merchandise to attract and engage customers to increase sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.

Education

Associate Degree - Business Management

Strayer University
Washington D.C.
06.2024

High School Diploma - undefined

Headquarters High School
Los Angeles, CA
01.2010

Skills

  • Microsoft Office (Word, Powerpoint, Excel)
  • Order Picker
  • Merchandising
  • Shipping/Receiving
  • Freight Operations
  • Inventory Control
  • Delivery Driver
  • Assembly/Manufacturing
  • Report Writing
  • Data Entry
  • Oracle
  • Problem Solving
  • Communication
  • Fostering Teamwork
  • Adaptability
  • Flexibility
  • Attention to Detail
  • Analytical Thinking
  • Developing Others
  • Result Orientation
  • Staff leadership
  • Account management
  • Technical skills
  • Quality management
  • Business development
  • Innovation skills
  • Staff supervision
  • Inventory control
  • Customer service
  • Business administration
  • Marketing
  • Operations oversight
  • Employee mentoring
  • Sales techniques
  • Marketing promotions
  • Schedule management
  • Business projections
  • Negotiation
  • Resource allocation
  • Project Support
  • Operations support
  • Staff management
  • Staffing requirements
  • Customer relations
  • Strategic planning
  • Workforce management
  • Resource utilization
  • Financial records analysis
  • Innovation management
  • Task delegation
  • Team leadership
  • Goal setting
  • MS office
  • Computer skills
  • Documentation and reporting
  • Managing operations and efficiency
  • Business analysis and reporting
  • Interpersonal relations
  • Performance reviewing
  • Process improvement
  • Budget management
  • Preventive Maintenance
  • Hiring and training
  • Project planning
  • Positive attitude
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Decision-making
  • Task prioritization
  • Work Planning and Prioritization
  • Self motivation
  • Analytical thinking
  • Conflict resolution
  • Staff training
  • Scheduling and coordinating

Certification

  • Human Resources Analytics, University of California, Irvine, Certificate: May 2025
  • Bookkeeping Basics, Intuit Bookkeeping Basics, Certificate: May 2025

Timeline

Manager In Training

Big 5 Sporting Goods
05.2023 - Current

Customer Service Lead

Metal Cabinet Liquidators
09.2021 - 05.2023

Dispatcher/Logistics Director

DEMOS Attention LLC
01.2020 - 03.2022

Merchandiser

ProVantage Corporate Solutions
07.2018 - 03.2020

High School Diploma - undefined

Headquarters High School

Associate Degree - Business Management

Strayer University

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