Juan Castanon

Sales Professional

Lake City CDJR

09.2024 - Current

Engaged customers entering showroom.
Presented dealership vehicles while highlighting features.
Provided detailed information on automotive inquiries, financial options and buying procedures.
Facilitated customer test drives by gathering required licenses and documentation in advance.
Facilitated price negotiations for vehicles and trade-ins.
Collaborated with finance team to evaluate financing and ownership choices for customers.
Checked in with former customers regarding their contentment with purchased vehicles.

Store Manager

T-Mobile

08.2021 - 08.2024

Analyzed sales trends to adjust inventory orders for improved turnover.
Motivated staff to achieve store goals for enhanced sales productivity.
Analyzed sales data for strategic planning and resource allocation.
Established a welcoming atmosphere to encourage repeat business.
Resolved customer complaints for improved store reputation and loyalty.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

General Manager

Bowlero

06.2015 - 03.2021

Reviewed financial reports to identify trends for strategic adjustments.
Fostered a culture of accountability for improved team cohesion and morale.
Streamlined operational processes by implementing best practices.
Coordinated cross-functional teams to enhance workflow efficiency.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Summary

Overview

Work History

Sales Professional

Store Manager

General Manager

Education

High School Diploma - Dual Diploma

Skills

Timeline

Sales Professional

Store Manager

General Manager

High School Diploma - Dual Diploma

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