Juan Castillo
Farmingville,NY
Summary
Focused and reliable people person bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
14
14
years of professional experience
Work History
Waiter
Island Fish
Farmingville, NY
12.2015 - 08.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cook
Island Fish
Farmingville, NY
12.2015 - 08.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Fire Alarm Technician
Scotland Yard Security
Miller Place, NY
08.2021 - 02.2022
- Responded to maintenance calls and troubleshot devices.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
Education
Bachelor of Science - Computer Science
SUNY Stony Brook
Stony Brook, NY05.2020
Skills
- Cool Under Pressure
- Order Accuracy and Delivery
- Team Player
- Transactions and Cash Handling
- Interactive Management
- Special Requests and Substitutions
- Code Compliance
- Creative Solutions
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Fire Alarm Technician
Scotland Yard Security
08.2021 - 02.2022
Waiter
Island Fish
12.2015 - 08.2022
Cook
Island Fish
12.2015 - 08.2022
Bachelor of Science - Computer Science
SUNY Stony Brook
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