Juan Castillo
Fort Worth,Texas
Summary
Director of Housekeeping offering 24 years of hospitality experience. Successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
17
17
years of professional experience
Work History
Director of Housekeeping
Hilton
Southlake, TX
04.2007 - Current
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
- Monitored department spending to ensure it was in line with approved budgets.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Performed regular cycle counts to maintain accuracy of inventory records.
Education
Paschal High School
Fort Worth, TX06-1995
Skills
- Budgets
- Task Delegation
- Guest service
- Operations
- Staff Management
- Scheduling
- Supplies inventory
- Staff evaluations
- Staff Scheduling
- Cleaning practices
- Department coordination
- Employee evaluations
- Training and mentoring
- Staff Training and Development
- Quality Assurance
- Workload prioritization
- Supply Inventory Management
- Quality assurance and control
- Customer service-focused
- Document Control
Timeline
Director of Housekeeping
Hilton
04.2007 - Current
Paschal High School