Juan Castrellon
Henrietta,NC
Summary
Highly skilled in time management. Known for a strong work ethic and reliability, excelling in communication and technology. Brings valuable expertise as a talented Server, demonstrating proficiency in order management, payment processing, and upselling for exceptional service. Keeps up-to-date on menu items and offers targeted recommendations tailored to individual customer needs. Well-versed in handling special dietary requirements and adhering to food safety standards. Organized and dependable candidate thriving in managing multiple priorities with a positive attitude. Always willing to take on additional responsibilities to contribute to the team's success.
Overview
3
3
Certification
2
2
Serving experience
1
1
Personal Training
Work History
Server
Steamboat Ski Resort
11.2023 - 04.2024
- Consistently achieved above 20% on average of charge tip percentage.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Expertly navigated a diverse menu, including various cuisines and dietary restrictions.
- knowledgeable recommendations and answer guest queries.
- Efficiently managed sudden guest influx and special events, ensuring seamless service.
- Utilized innovative problem-solving for quick resolution of challenges.
Server
Pinehurst Resort & Country Club
06.2023 - 10.2023
- Engaged with the kitchen and servers to ensure meals are delivered to guests accurately.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Operated POS terminals to input customers’ orders and accept payments promptly.
Fine dining and Causal Server
Snowshoe Mountain Resort
12.2022 - 03.2023
- Assisted in opening a fine-dining restaurant called AL Dente and trained new servers on the Eats program.
- Managed over 100 customers per shift on average in a 5-table section of the restaurant.
- Memorized 10 wines by the bottle to up-sale customers.
- Knowledgeable about the restaurant’s dishes to effectively recommend items that entice guests to purchase more expensive items and add-ons.
- Utilized a personal system to manage customers’ orders and provide excellent service.
SA/Barback/Server
Boothbay Harbor Oceanside Golf Resort
05.2022 - 10.2022
- Works closely with the kitchen and servers to ensure accurate meals are delivered promptly.
- Required attention to detail and little to no mistakes.
- Ability to work with a team in a fast-paced high-volume environment with multi-tasking.
- Performed financial transactions including all debit, credit, and cash payments.
- Assisted with bar-back duties, such as organizing and maintaining a full stock of fruit, beer, and wine at all times.
Health Club Attendant
Steamboat Grand
11.2021 - 04.2022
- Providing excellent guest service for 250+ people per week using the pool and the fitness area.
- Contributed to a welcoming atmosphere by greeting members upon arrival and assisting with check-in processes.
- Adhering to all safety protocols and policies to provide a safe environment for our guests.
- Managing the fitness center by checking in guests, maintaining supply levels, and solving guests’ issues.
- Assisted in the training of new staff members, sharing expertise and knowledge to ensure seamless integration into the team.
Education
Bachelor of Science in Health Fitness Specialist -
East Carolina University
Greenville, NC08.2019
Study Abroad
05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Organization
- Upselling
Certification
Performance Specialist Certification
CPR/AED certification
NASM Certification
certification Summary
The Performance Specialist Certification. It covers biomechanics, exercise physiology, and sports-specific conditioning. Certified specialists design workout plans to improve strength, speed, agility, and overall athletic performance, focusing on maximizing results while minimizing injury risk.
The CPR (Cardiopulmonary Resuscitation) and AED (Automated External Defibrillator) Certification provides essential skills for responding to cardiac and breathing emergencies. It includes training on performing CPR for adults, children, and infants, and using an AED to treat sudden cardiac arrest.
The NASM (National Academy of Sports Medicine) emphasizing evidence-based training and comprehensive fitness instruction. It covers human anatomy, exercise science, nutrition, and program design. NASM-certified trainers create personalized fitness plans that promote health, fitness, and performance, adhering to the NASM Optimum Performance Training (OPT) model.
Timeline
Server
Steamboat Ski Resort
11.2023 - 04.2024
Server
Pinehurst Resort & Country Club
06.2023 - 10.2023
Fine dining and Causal Server
Snowshoe Mountain Resort
12.2022 - 03.2023
SA/Barback/Server
Boothbay Harbor Oceanside Golf Resort
05.2022 - 10.2022
Health Club Attendant
Steamboat Grand
11.2021 - 04.2022
Bachelor of Science in Health Fitness Specialist -
East Carolina University
Study Abroad
Performance Specialist Certification
CPR/AED certification
NASM Certification
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