Juan Castrillon
Miami,FL
Summary
Results-driven and organized professional with experience in administrative support and office coordination. With over 4 years of expertise in customer service, team management, product inventory, and operational leadership. Demonstrated ability to streamline processes, manage multiple priorities, and enhance workflow efficiency while consistently delivering exceptional service. Committed to fostering a positive work environment and contributing to team success.
Overview
4
4
years of professional experience
Work History
Front Desk Administrative Assistant
Residences by Armani / Casa
06.2023 - 09.2024
- Oversee daily office and front desk operations, ensuring smooth workflow and efficient processes.
- Serve as the primary point of contact for internal and external communications, addressing inquiries and concerns promptly.
- Greet and assist visitors in a friendly and professional manner, ensuring a positive first impression.
- Answer and direct incoming calls promptly, managing multi-line phone systems.
- Perform clerical tasks, including data entry, filing, and maintaining organized records.
- Manage office correspondence, including emails and memos, ensuring timely responses.
- Coordinate meetings and appointments, maintaining calendars for executives and team members
- Handle general administrative tasks efficiently, contributing to the overall productivity of the office.
- Supported daily office operations by managing inventory, ordering supplies, and organizing storage.
- Assisted in preparing reports and presentations, ensuring all documents met quality standards.
- Maintained confidentiality of sensitive information and handled data with discretion.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Responsible for coordinating and managing the staff schedule.
- Ability to multitask and work efficiently in a fast-paced environment
PPK Parking
- Vehicle operation in a safe manner to minimize the possibility of accidents
- Keeping track of keys and vehicles throughout the garage
- Provide exceptional guest experience.
Armani Exchange
04.2022 - 06.2022
- Sales development with Company procedures and selling techniques
- Engaged with customers to effectively build rapport and lasting relationships
- Answer customer questions regarding sizing, accessories and proper care for merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Completed orders and organized product deliveries to meet customer timetables.
Publix
12.2020 - 10.2021
- Customer Service Supervisor
- Key Holder
- Western Union Agent
- Daily report on account status for Western Union management
- Collect payments and handle petty cash
- Balance teller drawer at the end of each shift
- Manage transactions totaling up to $20k each day; recognized for consistently balanced drawers at the end of each workday
- Supervise a team of 40 employees
- Perform opening and closing duties
- Established and updated work schedules to account for changing staff levels and expected workloads
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Coached employees through day-to-day work and complex problems
- Assisted with preparing information required for quotes and addressed potential service initiatives
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Winn-Dixie Supermarket
06.2020 - 12.2020
- Cashier
- Customer service agent
- Responsible for counting tills for cashiers starting their shifts.
Education
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL2022
Skills
- Strong ability to interact with clients and visitors in a friendly and professional manner
- Proven track record of managing multiple tasks and priorities efficiently
- Excellent verbal and written communication abilities, facilitating clear interactions with staff and clients
- Ability to prioritize tasks and manage time effectively to meet deadlines
- Adept at identifying issues and developing practical solutions
- Experienced in managing calendars, scheduling appointments, and coordinating meetings
- Ability to work collaboratively with diverse teams and contribute to a positive office environment
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Administrative Assistant
Residences by Armani / Casa
06.2023 - 09.2024
Armani Exchange
04.2022 - 06.2022
Publix
12.2020 - 10.2021
Winn-Dixie Supermarket
06.2020 - 12.2020
PPK Parking
High School Diploma -
Alonzo And Tracy Mourning High School
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