Juan Castro
Brownsville,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative.
Advanced Call Center Technologies LLC
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Majorel
05.2022 - 01.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Senture
05.2021 - 04.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Server
Kumori Sushi & Teppanyaki
03.2016 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Social Studies
The University of Texas Rio Grande Valley
Edinburg, TX12.2024
Associate of Arts - Social Studies
Texas Southmost College
Brownsville, TX06.2017
No Degree - Criminal Justice
Sam Houston State University
Huntsville, TX05.2018
Skills
- Call Management
- Product Knowledge
- Active Listening
- Follow-Up Skills
- Call Center Operations
- Computer Proficiency
- Complaint Handling
- Research
- Customer Relations
- Customer Service
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Limited Working
Affiliations
- Head Coach for little league team
Timeline
Customer Service Representative.
Advanced Call Center Technologies LLC
03.2023 - Current
Customer Service Representative
Majorel
05.2022 - 01.2023
Customer Service Representative
Senture
05.2021 - 04.2022
Server
Kumori Sushi & Teppanyaki
03.2016 - 12.2020
Bachelor of Arts - Social Studies
The University of Texas Rio Grande Valley
Associate of Arts - Social Studies
Texas Southmost College
No Degree - Criminal Justice
Sam Houston State University