Juan Castro
Belmont,CA
Summary
Accomplished Contractor Sales Specialist and Department Supervisor at Lowes Home Improvement, adept in fostering customer loyalty and exceeding sales targets through exceptional service and communication. Skilled in inventory management and team leadership, demonstrating significant improvements in safety protocols and inventory optimization. Proficient in problem-solving and vendor relations, contributing to a robust client base and team efficiency.
Overview
13
13
years of professional experience
Work History
Contractor Sales Specialist
Lowes Home Improvment
11.2023 - Current
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Manage sales pipeline effectively, prioritizing tasks to maximize revenue potential using CRM software, handling emails, calls, messaging, and in-person transactions.
- Exceed sales targets by consistently meeting and surpassing monthly quotas. Over $2 million in sales this year.
- Build and maintain strong vendor relations with consistent and honest communication.
Department Supervisor
Lowes Home Improvment
01.2021 - 10.2023
- Supervised daily operations, ensuring compliance with safety protocols and company policies. Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Trained and mentored staff on product knowledge and customer service best practices. Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Analyzed sales data to identify trends and improve merchandising strategies. Focused on customer relations, product knowledge, and sales growth.
Sales Associate
Lowe's
02.2013 - 12.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards, creating appealing product displays to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
GED -
South Seattle Community College
Seattle, WASkills
- Attention to detail
- Customer service
- Analytical thinking
- Workplace safety
- Process and procedure development
- Vendor relations and procurement
- Problem-solving
- Time management
- Inventory management
- Sales growth
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Contractor Sales Specialist
Lowes Home Improvment
11.2023 - Current
Department Supervisor
Lowes Home Improvment
01.2021 - 10.2023
Sales Associate
Lowe's
02.2013 - 12.2020
GED -
South Seattle Community College