JUAN CEJA
Santa Ana,CA
Summary
Dedicated Manager with over 14 years of experience in project management. Some of my key skills include excellent conflict resolution, organizational, and knowledgeable at promoting outstanding guest satisfaction. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Able to provide superior customer service and resolve all issues with speed and accuracy. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
16
16
years of professional experience
Work History
Operations Manager
Abc Car Group inc.
Costa Mesa, USA
07.2009 - Current
- Direct day-to-day operations, sales, reservations and scheduling activities
- Facilitate on-site staff training and develop processes and procedures to increase sales accuracy
- Deliver training and continuous mentoring to team members, boosting employee satisfaction and overall performance
- Oversee store operations: opening and closing, including reconciling cash drawers
- Assess client needs and promote products and services to fit unique criteria
- Saved company thousands of dollars yearly by being hands on in maintenance activities and avoiding costly repairs bills, examples include: repairing phone systems, replacing front gates, wax and polish tile floor, rearrange wiring around building, RV's maintenance repair and pick up and deliveries of RV's
- Develop marketing strategies to retain existing clients and reach out to new clients
- Promote customer loyalty by resolving conflicts in an expedited manner
- Responsible for the maintenance of Cruise America fleet of 20 units and 8 Penske trucks, the services ranged from replacing wall sockets, ran lines and completed basic carpentry to finish installations
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks
Housekeeping Supervisor
Anaheim Plaza Hotel & Suites
Anaheim, USA
06.2008 - 12.2011
- Managed team of 3 staff in a hotel with 150 rooms
- Collaborated with front desk to respond promptly to all guest requests
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Submitted repair requests to maintenance team
- Supervised and scheduled a team of 3 housekeepers
Education
High School Diploma -
Santa Ana College Continuation
Santa Ana12-2024
Skills
- Computer Proficient - MS Office
- Guest/Client Relations
- Invoice Processing
- Cost Reduction Strategies
- Team collaboration
- IT Solutions/Troubleshoot
- Forecasting and Planning
- Conflict resolution
- Building maintenance
- Electrical System Installations
Timeline
Operations Manager
Abc Car Group inc.
07.2009 - Current
Housekeeping Supervisor
Anaheim Plaza Hotel & Suites
06.2008 - 12.2011
High School Diploma -
Santa Ana College Continuation
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