Summary
Overview
Work History
Education
Skills
Timeline
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Juan Centeno

Windermere,Florida

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. Customer service by phone in perfect Spanish

Overview

8
8
years of professional experience

Work History

Agent Real State

Fortexrealty
03.2023 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advised clients on market conditions and property value for informed decision-making.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients

Driver Delivery

Uber Eats
06.2021 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Costumer Service

Unidos US
08.2018 - 01.2021
  • Answered in spanish customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reached out Spanish speaking citizens in Greater Orlando area to educate them on the process of registering for and participating in primaries and general election
  • Supervised a team of 5 people to reach weekly registration metrics
  • Was responsible for calling between 100 and 200 people to assist them in updating registration as well as answering any question about the process of voting

Customer Service

Mundocase C.A
08.2015 - 12.2018
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Tecnico Universitario - Administracion Y Tegnologia

Instituto Universitario Jesus Enrique Lossada
Maracaibo Venezuela
10.1990

Skills

  • Customer service by phone in perfect Spanish
  • Licensed real estate agent
  • Account servicing
  • Performance improvement
  • Service-oriented self-starter
  • Customer Relations
  • Report preparation
  • Sales expertise
  • Outstanding communication skills
  • Correspondence composition
  • Complaint resolution
  • International sales support
  • Strategic sales knowledge

Timeline

Agent Real State

Fortexrealty
03.2023 - Current

Driver Delivery

Uber Eats
06.2021 - Current

Costumer Service

Unidos US
08.2018 - 01.2021

Customer Service

Mundocase C.A
08.2015 - 12.2018

Tecnico Universitario - Administracion Y Tegnologia

Instituto Universitario Jesus Enrique Lossada

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Juan Centeno