JUAN CEPEDA
Elizabeth,NJ
Summary
Proven leader at LOS TIBURONES SUPERMARKET, adept in store operations and customer service, significantly reduced shrinkage and employee turnover. Excelled in orchestrating promotional events and fostering vendor relationships, enhancing store profitability and customer satisfaction through effective problem-solving and multitasking skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Grocery Store Manager
LOS TIBURONES SUPERMARKET
01.1995 - 01.2024
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining high-quality customer service standards.
- Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue.
- Collaborated with corporate headquarters on implementing new directives, sharing best practices, and staying up-to-date on industry trends.
- Reduced employee turnover through focused staff development, training programs, and regular performance evaluations.
- Developed strong relationships with vendors to secure advantageous pricing agreements and ensure timely delivery of products.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
CENTRO EDUCATIVO PROFESOR MIGUEL ANGEL JIMENEZ
SANTIAGO DOMINICAN REPUBLIC06.1991
Skills
- Health and safety
- Store operations
- Recruitment and hiring
- Employee Training
- Positive Attitude
- Customer Service
- Problem-solving abilities
- Multitasking
- Self-Motivated
- Cash drawer management
- Security Monitoring
- Refunds and exchanges
- Inventory management
- Order taking
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Grocery Store Manager
LOS TIBURONES SUPERMARKET
01.1995 - 01.2024
High School Diploma -
CENTRO EDUCATIVO PROFESOR MIGUEL ANGEL JIMENEZ
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