Juan Cervantes
Fresno,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
11
11
years of professional experience
Work History
Service Advisor / Office Manager
All Access Automotive
05.2016 - Current
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Prepare repair orders, obtaining approval signatures and entering repair orders into service database system.
- Documented problems and corrective actions to maintain records.
- Communicate additional repair and service needs to the customer based on vehicle diagnosis.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Commercial Manager
O'Reilly Auto Parts
04.2015 - 05.2016
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
Assistant Store Manager
AutoZone
01.2013 - 03.2015
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Education
Bachelor Of Arts - Business Administration And Management
Fresno Pacific University
Fresno, CA12.2022
Skills
- 10 Years of Management Skills
- Goal-oriented mindset
- Relationship Building
- Repairs Scheduling
- Sales Quota Achievement
- Multitasking and Organization
- Documentation And Reporting
- Estimating
- Conflict Mediation
- Problem Resolution
- Service Recommendations
- Billing Adjustments and Refunds
Languages
Fluent in English and Spanish
Native or Bilingual
Timeline
Service Advisor / Office Manager
All Access Automotive
05.2016 - Current
Commercial Manager
O'Reilly Auto Parts
04.2015 - 05.2016
Assistant Store Manager
AutoZone
01.2013 - 03.2015
Bachelor Of Arts - Business Administration And Management
Fresno Pacific University
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