Juan Cervantes
Bloomington,IL
Summary
Customer focused professional with reliable experience in sales and client service, skilled at guiding individuals through important decisions with clarity and care. Proven ability to communicate effectively, resolving issues, and adapt quickly in fast paced environments. Known for balancing empathy with efficiency and maintaining accuracy under pressure. Eager to contribute to a team driven, service oriented organization while continuing to grow professionally.
Overview
3
3
years of professional experience
Work History
Product Specialist / Salesman
O'Brien Hyundai & O'Brien Genesis
07.2023 - Current
- Maintain in-depth knowledge of Hyundai and Genesis models, trim levels, and current offers.
- Assist customers with vehicle financing, leasing, and purchasing options, ensuring a clear understanding of payment options.
- Develop strong client relationships through consistent communication and exceptional customer service.
- Ensuring Spanish-speaking customers understand legal documents in the finance sector of the buying process.
Certified Sales Advisor
Best Buy
11.2022 - 06.2024
- Gained comprehensive product knowledge across electronics, home appliances, and personal tech.
- Delivered excellent customer service while managing multiple interactions to ensure satisfaction.
- Promoted product protection plans and Best Buy credit cards, meeting sales targets.
- Maintained an organized store layout and assisted with inventory management.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Education
High School -
Bloomington High School
Bloomington, IL01.2023
Robotics and Engineering
Bloomington Area Career Center (BACC)
Skills
- Bilingual: Fluent in English and Spanish
- Sales Expertise: Vehicle and product recommendations, upselling, and customer service
- Technical Skills: Robotics, basic levels of coding in C, 3D programming, FPV drone operations
- Communication: Public speaking, negotiation, de-escalation, and team collaboration
- Organization: Inventory management, event planning, and multitasking
Additional Information
- Volunteer Work: Assisted in organizing the Multi-Cultural Fair to promote cultural exchange.
- Public Speaking: Delivered a presentation to the Illinois State Senate and House of Representatives.
Timeline
Product Specialist / Salesman
O'Brien Hyundai & O'Brien Genesis
07.2023 - Current
Certified Sales Advisor
Best Buy
11.2022 - 06.2024
High School -
Bloomington High School
Robotics and Engineering
Bloomington Area Career Center (BACC)
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