Juan C. Funes
Sales & Leasing Specialist
Miami,FL
Summary
Results-driven Retail Sales Professional with over 20+ years of experience in the retail industry. Proven track record of exceeding sales targets and providing exceptional customer service. Skilled in product knowledge, merchandising, and building strong customer relationships. Master of Business Administration in Marketing with a solid foundation in business principles. Strong communication and interpersonal skills with fluency in English and Spanish. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales & Lease Consultant Specialist
Dadeland Dodge Chrysler Jeep Ram
Miami, United States
07.2021 - Current
- Assisted customers in finding and purchasing products
- Provided excellent customer service and resolved customer complaints
- Maintained organized and visually appealing merchandise displays
- Achieved and exceeded sales targets on a regular basis
- Greeted customers and identified their needs by listening to their inquiries.
- Assisted customers in selecting a vehicle that met their budget and needs.
- Provided information on features, benefits, warranties, and financing options.
- Negotiated prices with customers and finalized sales contracts.
- Maintained customer relationships through follow-up calls and emails.
- Developed strategies for increasing sales opportunities with existing clients.
- Maintained knowledge of current promotions and incentives offered by manufacturers.
- Followed up with customers after purchase to ensure satisfaction with product or service received.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Managed sales negotiations and financing options.
Personal Cruise Consultant
Norwegian Cruise Lines
Doral, United States
03.2018 - 07.2021
- Assisted customers with product inquiries and provided product demonstrations
- Processed sales transactions accurately and efficiently
- Maintained knowledge of current promotions and product features
- Collaborated with team members to achieve sales goals
- Provided accurate information on ports of call, shore excursions, and other cruise-related activities.
- Assisted in selecting appropriate cruises based on customer preferences and budget constraints.
- Resolved customer complaints regarding booking issues or services provided by cruise lines.
- Created detailed itineraries for each assigned cruise.
- Handled all payment transactions including deposits, final payments, onboard credits and refunds.
- Maintained an up-to-date knowledge of current promotions from various cruise lines.
- Conducted follow-up calls to customers after their return from a cruise vacation to assess satisfaction levels.
- Responded promptly to emails and phone inquiries from potential clients seeking advice about cruising options.
- Collaborated with colleagues in the department to coordinate group bookings or special events related to cruises.
- Generated promotional materials such as brochures, flyers, or postcards to advertise available cruises.
- Provided assistance with onboard check-in procedures when necessary.
- Processed changes in existing reservations due to unforeseen circumstances.
- Assisted new employees in understanding booking systems used by the company.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Advised customers on passport requirements for international destinations.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Sales Consultant
Dadeland Dodge Chrysler Jeep Ram
Miami, FL
12.2014 - 12.2018
- Provided detailed product information to customers, including features, prices, and availability.
- Analyzed customer needs and preferences to recommend appropriate products.
- Developed and maintained relationships with clients to increase sales revenue.
- Maintained accurate records of all sales activities in the CRM system.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Sales Consultant
Homestead Hyundai
Homestead, United States
01.2018 - 03.2018
- Assisted customers with product selection and provided recommendations
- Handled customer inquiries and resolved issues in a timely manner
- Managed cash register and processed customer payments
- Maintained a clean and organized store environment
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Maintained accurate records of all sales activities in the CRM system.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Participated in regular training sessions on new products, services, and industry trends.
- Listened to customers to understand needs and refer to optimal services.
Manager (M.O.D)
Matress Firm
Miami, FL
10.2011 - 12.2014
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured all safety protocols were followed at all times by staff members.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Built and maintained strong working relationships with team members.
- Supervised cash drawer balances and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Prepared and submitted nightly bank deposits.
Education
Diploma
Homestead Senior High School
Homestead, FL06.1990
Associate of Arts - Business Administration And Management
Strayer University
Online/Doral CampusSkills
- Excellent communication and interpersonal skills
- Strong sales and negotiation abilities
- Knowledge of product merchandising and display techniques
- Ability to build and maintain customer relationships
- Proficient in point-of-sale systems and inventory management
- Attention to detail and strong organizational skills
- Ability to work effectively in a team environment
- Fluent in English and Spanish
- Customer Service
- Phone and Email Etiquette
- Team Collaboration
Languages
Spanish
Professional
Certification
- Certified Sales * Leasing Consultant
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureCareer advancementPersonal development programsHealthcare benefitsTimeline
Sales & Lease Consultant Specialist
Dadeland Dodge Chrysler Jeep Ram
07.2021 - Current
Personal Cruise Consultant
Norwegian Cruise Lines
03.2018 - 07.2021
Sales Consultant
Homestead Hyundai
01.2018 - 03.2018
Sales Consultant
Dadeland Dodge Chrysler Jeep Ram
12.2014 - 12.2018
Manager (M.O.D)
Matress Firm
10.2011 - 12.2014
Diploma
Homestead Senior High School
Associate of Arts - Business Administration And Management
Strayer University
- Certified Sales * Leasing Consultant
Similar Profiles
Claude WilcoxClaude Wilcox
Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram
Daniela GomezDaniela Gomez
Express Service Advisor at Dadeland Dodge Chrysler JeepExpress Service Advisor at Dadeland Dodge Chrysler Jeep
Felix Gonzalez PrietoFelix Gonzalez Prieto
Mechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep RamMechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep Ram