Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JUAN CHAIDEZ

Lemont,IL

Summary

Multi talented, seasoned bilingual individual willing to go the extra mile to ensure quality service. Demonstrated understanding & experienced in Real Estate, mortgage loan originations and life insurance. Possessing top strengths in customer service, sales and results- oriented. Analytical problem-solver, flexible hard worker ready to learn and contribute to team success. Seeking to find a professional challenge in a position to expand my skills while facilitating company growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Property Turn Specialist / Painter

Claritas Property Management
01.2022 - Current


  • Procure and monitor inspections to ensure turn times are met or exceeded per company policy
  • Inspect unit, assess damages and repairs, prepare work order & document costs,
  • Coordinate all required actions in order to meet previously set goals
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies
  • Complete/full interior and exterior painting on units, repairing damaged walls and drywall
  • Assist with completion of the preventative maintenance checklist and complete minor repair work orders such as replacing ceiling tiles, light bulbs, lighting fixtures, etc.
  • Assist with checking and making minor repairs on general plumbing systems and fixtures such as pipe lines, toilets, sinks, and kitchen
  • Committed to excelling with a growing and thriving Property Management Company
  • Work both individually and on a team to maximize occupancy and achieve owner goals
  • Developed strong client relationships through consistent communication and attentive service.
  • Update AppFolio software system with the latest communications
  • Reduce costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Collaborate with cross-functional teams to achieve project goals on time and within budget.
  • Follow all company policies and procedures to deliver quality work.
  • Perform other miscellaneous duties as assigned

Life Insurance Agent

Family First Life
11.2017 - Current
  • Evaluated leads obtained through lead database and cold calling
  • Communicated with clients to understand needs and identify best policies
  • Interviewed prospect clients to gather financial needs and discuss existing & new coverage
  • Explained coverage options to potential policyholders and answered questions
  • Conduct in-home presentations to provide detailed explanations of policy guidelines and benefits to clients and families.

Sr. Service Representative

BMO Harris Bank
06.2015 - 03.2020
  • Process transactions, perform audit/ reconciliation on final title policies, assignment of mortgages and recorded mortgages and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis
  • Resolve discrepancies/exceptions that frequently deal with non-routine situations, requiring further data analysis
  • Enable productive relationships within the line of business (LOB) and other functions through communication and support
  • Proactively work with others (i.e., on own team, shared service center, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely, quality and efficient fulfillment activities
  • Review production logs and schedules to ensure key controls are followed and exceptions are actively pursued
  • Provide information for regulatory reporting and audit queries
  • Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support
  • Align individual performance goals to team and organizational goals

Loan Processor/ Assistant Manager

Solutions Express, Inc
06.2014 - 06.2015
  • Assist in the daily operations of loan process from collection of customer's documentations, to underwriting, to final approval and closing
  • Process loans, by ordering & analyzing credit reports, verification of employment, asset & financial documentation, ordered appraisals, and title reports
  • Evaluated financial statements, income, tax returns, and property value assessments to send out loan documents to lenders
  • Coordinated, scheduled and confirmed all closings with applicable parties including members, branch locations, title agents and attorneys
  • Generated and delivered preliminary and final Closing Disclosures to members within the applicable time frame as indicated in the TILA/RESPA Integrated Disclosure regulation

Education

High School Diploma -

Thomas E Kelly High School
Chicago, IL
06.1989

Skills

  • Service-driven sales
  • Communicator
  • Conflict Resolution
  • Team leadership
  • Problem-Solving
  • Adaptability
  • Organization / time management
  • Data analysis / research
  • Reporting and documentation
  • Analytical research
  • Book keeping / Accounts payable

Certification

  • Illinois Real Estate Broker License
  • Illinois Life Insurance Producer License
  • Certified Income Tax Preparer Liberty Tax 2015

Languages

Spanish
Native or Bilingual

Timeline

Property Turn Specialist / Painter

Claritas Property Management
01.2022 - Current

Life Insurance Agent

Family First Life
11.2017 - Current

Sr. Service Representative

BMO Harris Bank
06.2015 - 03.2020

Loan Processor/ Assistant Manager

Solutions Express, Inc
06.2014 - 06.2015

High School Diploma -

Thomas E Kelly High School

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JUAN CHAIDEZ