Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Juan Chavez

Miami

Summary

Experienced with strategic account management to enhance client relationships and drive revenue growth. Utilizes innovative sales techniques to close high-impact deals and meet organizational goals. Track record of effective communication and negotiation, ensuring long-term client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Executive

Safilo USA
06.2022 - Current
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.

Optical Sales Associate

Doctors of Vision
01.2017 - 01.2022
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Coordinated timely processing of special orders for unique frames or customized lenses.
  • Streamlined daily operations by effectively coordinating tasks among team members during busy periods.
  • Continuously expanded industry knowledge to stay informed on the latest trends and products in the optical field.
  • Increased store revenue through effective sales techniques and product knowledge.
  • Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
  • Supported optometrist with pre-testing procedures, ensuring accurate results for prescription adjustments.
  • Assisted customers in troubleshooting issues with eyewear or contact lenses, offering prompt solutions.
  • Processed insurance claims accurately and promptly, minimizing wait times for customers.
  • Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
  • Developed rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

First Responder -

Miami Dade college
01.2021

Associates in arts -

Miami Dade college
01.2020

High school Diploma -

Felix Varela Senior High School
01.2017

Skills

  • Interpersonal skills
  • Product knowledge
  • Cold calling
  • Relationship building and management
  • Closing
  • Bilingual- English and Spanish
  • Problem Solving
  • Strategic selling
  • Territory management
  • CRM software expertise
  • Sales quota achievement

Accomplishments

  • Territory Sales Manager of the year 2024
  • Team lead of 4 account executives in my team

Certification

  • First Aid Certification
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP).
  • Solution Selling® Certification Program – SPI Performance Solutions.
  • Basic Life Support Certification (BLS)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Account Executive

Safilo USA
06.2022 - Current

Optical Sales Associate

Doctors of Vision
01.2017 - 01.2022

First Responder -

Miami Dade college

Associates in arts -

Miami Dade college

High school Diploma -

Felix Varela Senior High School

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Juan Chavez