Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Chicas

Ocala,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Field Supervisor

Prime Network Inc
04.2022 - Current
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
  • Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Investigated issues and developed effective solutions.
  • Identified development and improvement areas and set up training to bridge learning gaps.
  • Monitored field operations closely to ensure all activities aligned with company's strategic goals.
  • Conducted regular training sessions for staff, elevating their skills and knowledge in field operations.
  • Guided team through complex projects, breaking down tasks into manageable segments for better execution.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Managed over 40 calls per day

Field Service Technician

Jaguar Technologies
01.2021 - 03.2022
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Discussed and recommended service options with customers and explained costs involved.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.
  • Diagnosed and repaired problems with broad band, video and telephone systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $5000.

Field Service Technician

Spectrum
12.2017 - 01.2018
  • Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
  • Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
  • Utilized industry equipment to analyze, identify, and resolve technical problems.
  • Enhanced network performance for clients by conducting routine maintenance and system upgrades.
  • Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
  • Assisted coworkers in completing complex installations or repairs, utilizing strong teamwork skills for successful outcomes.
  • Conducted thorough site surveys prior to installations, ensuring proper planning for efficient project execution.
  • Utilized advanced diagnostic tools to quickly pinpoint connectivity issues within customer networks.
  • Reduced service downtime for customers by promptly addressing reported technical concerns.
  • Stayed current on industry trends, participating in training seminars and professional development opportunities to enhance technical expertise.
  • Streamlined work processes by collaborating with team members on complex installation projects.
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Performed preventive maintenance of telecommunications equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Researched and recommended network and data communications hardware and software.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.

Satellite Installation Technician

Liberty Installations
02.2011 - 11.2017
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
  • Assisted in training new technicians, sharing best practices and techniques for successful installations.
  • Reduced service call-backs through meticulous installation procedures and attention to detail.
  • Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
  • Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
  • Improved customer satisfaction by providing efficient and accurate satellite installation services.
  • Optimized client experiences by tailoring custom installations based on individual needs and preferences.
  • Collaborated with team members to streamline processes, optimizing overall productivity.
  • Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
  • Set up and programmed devices and educated customers on use.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Fed cables through access holes, attics and floor spaces.
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Calibrated newly installed and repaired equipment according to customer requirements and package plans.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to deliver quality service.

Satellite Installation Technician

DIRECTV
03.2009 - 01.2011
  • Reduced service call-backs through meticulous installation procedures and attention to detail.
  • Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Improved customer satisfaction by providing efficient and accurate satellite installation services.
  • Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
  • Set up and programmed devices and educated customers on use.
  • Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Configured internet connections, routers and wireless access for devices.
  • Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
  • Fed cables through access holes, attics and floor spaces.
  • Coordinated and implemented satellite migration for 4 satellite terminals.
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Made over 10 home visits to inspect, repair or install satellite systems.

Satellite Installation Technician

West Coast Satellite
03.2006 - 03.2010
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
  • Improved customer satisfaction by providing efficient and accurate satellite installation services.
  • Installation of satellite on customers homes.
  • Contributed to company growth by consistently meeting or exceeding monthly installation targets.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Coordinated installation of new users and relocations of existing users.
  • Installed and configured new devices and system components.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Made over 10 home visits to inspect, repair or install satellite systems.

Education

High School Diploma -

Golden Gate High School
Naples, FL
05-2005

Skills

  • Operations Planning
  • Technical knowledge
  • Subcontractor Management
  • Work Order Review
  • Technical expertise
  • Technical Support
  • Team Leadership
  • Hand and Power Tool Operation
  • Customer Relations
  • Employee Training
  • Field Inspection
  • Worker Training
  • Dependable and Hardworking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Field Supervisor

Prime Network Inc
04.2022 - Current

Field Service Technician

Jaguar Technologies
01.2021 - 03.2022

Field Service Technician

Spectrum
12.2017 - 01.2018

Satellite Installation Technician

Liberty Installations
02.2011 - 11.2017

Satellite Installation Technician

DIRECTV
03.2009 - 01.2011

Satellite Installation Technician

West Coast Satellite
03.2006 - 03.2010

High School Diploma -

Golden Gate High School

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