Hi, I’m
Juan Chinchilla
Talco,TX
Summary
Proven customer service expert with a track record of resolving conflicts and boosting customer loyalty, as demonstrated at Apple. Skilled in handling high-stress situations with patience and empathy, ensuring customer satisfaction. Adept in customer assistance and maintaining work ethic and integrity, contributing to a positive and productive work environment.
Overview
4
years of professional experience
Work History
Bank of America
Cashier
01.2024 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Starbucks
Customer Service Representative
01.2022 - 12.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Apple
Customer Service Representative
01.2021 - 12.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
School For Advanced Studies HomesteadHomestead, FL
Bachelor of Science from Science Education
12.2027
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Accomplishments
- Trained and mentored [number] employees.
- Completed manager training program.
Languages
English
Native or Bilingual
Timeline
Cashier
Bank of America
01.2024 - Current
Customer Service Representative
Starbucks
01.2022 - 12.2023
Customer Service Representative
Apple
01.2021 - 12.2021
School For Advanced Studies Homestead
Bachelor of Science from Science Education
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