Juan Cisneros
Oakland,CA
Summary
Proven leader in retail and service delivery, excelling in customer service and problem-solving. At TTEC, spearheaded initiatives that significantly improved service quality and team effectiveness. Known for dependability and a highly motivated approach, consistently achieving results through innovative solutions and effective decision-making. Skilled in retail operations, with a track record of enhancing customer satisfaction and team performance.
Overview
14
14
years of professional experience
Work History
Retail Store Manager
Healthy Spot
09.2021 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Service Delivery Manager
TTEC
02.2011 - 09.2021
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
Education
Certificate - Project Management
Ttec University
León,GTO03.2022
Skyline High-school
Oakland, CA06.1994
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Highly motivated
- Decision-making skill
- Dependable and reliable
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
Healthy Spot
09.2021 - Current
Service Delivery Manager
TTEC
02.2011 - 09.2021
Certificate - Project Management
Ttec University
Skyline High-school