JUAN C. MUNOZ
Eagle Lake,FL
Summary
Dynamic business development and operations leader with 15+ years of experience driving revenue growth, optimizing processes, and strengthening client partnerships across technical services, manufacturing, and distribution. Proven ability to exceed sales targets, lead high-performing teams, and deliver multimillion-dollar results through strategic planning, relationship building, and operational excellence. Recognized for strong communication skills, an engaging leadership style, and the ability to influence stakeholders at all levels.
Overview
21
21
years of professional experience
Work History
Regional Business Development Manager – South East
ABM
11.2022 - Current
- Built and expanded a high-value portfolio of Technical Solutions accounts across a multi-state territory.
- Partnered with prospective clients to assess operational needs and design tailored service programs, including bundled solutions.
- Led the full strategic selling cycle, ensuring seamless implementation and transition for new business.
- Generated new opportunities through cold outreach, networking, and targeted customer engagement.
- Developed and executed growth strategies for existing clients, co-creating customized solutions to increase retention and revenue.
- Created risk-mitigation and long-term budgeting strategies to support customer planning.
- Leveraged Salesforce to build financial models and life-cycle analyses, quantifying ROI and customer value.
- Closed more than $10M in new business.
- Served as regional trainer for Manufacturing & Distribution, specializing in cold-calling and prospecting best practices.
- Collaborated closely with operations and sales teams to ensure service excellence and customer satisfaction.
Plant Operations Manager
Aramark Uniform Services
San Antonio, TX
09.2021 - 11.2022
- Directed daily plant operations, ensuring safe, efficient, and compliant production processes.
- Oversaw training for all equipment operators, reinforcing safety and productivity standards.
- Managed material costs, labor allocation, and equipment maintenance to maximize P&L performance.
- Led, coached, and developed production teams to meet operational goals.
- Ensured compliance with all federal, state, and local regulations while promoting a strong safety culture.
- Conducted performance evaluations and implemented improvement plans as needed.
Senior District Manager
Aramark Uniform Services
San Antonio, TX | Dallas, TX | Pompano Beach, FL
01.2017 - 01.2022
- Supervised and supported Route Representatives (RSRs) in daily operations and service delivery.
- Held teams accountable to Service Standards and operational guidelines.
- Partnered with Account Managers and service personnel to resolve issues and enhance customer satisfaction.
- Delivered corporate and regional training programs for new and existing RSRs.
- Developed retention strategies and revenue-growth initiatives across assigned districts.
- Completed quarterly performance evaluations and provided ongoing coaching.
Route Sales Representative
Aramark Uniform Services
Pompano Beach, FL
12.2010 - 02.2017
- Ensured exceptional customer service and operational efficiency across assigned routes.
- Supervised stockroom staff to maintain productivity and inventory accuracy.
- Consistently exceeded performance expectations and service metrics.
Re-Application Coordinator / ECII Supervisor
Social Service Coordinators Inc.
Miami Lakes, FL
02.2007 - 12.2010
- Processed and submitted applications for members requiring verification for Medicare Savings Program reenrollment.
- Coordinated communication between members and state Medicare administrators.
- Trained new team members and contributed to special projects.
Team Lead – Electrical Department
Lowe’s
Miami, FL
10.2005 - 02.2007
- Led daily operations and work schedules for the electrical department.
- Assisted customers with electrical-related inquiries and product selection.
- Managed merchandise receiving and ensured accurate product placement.
Education
Miami Dade College
Miami, FLSkills
- Business Development & Strategic Sales
- Client Relationship Management
- Operations Leadership & P&L Oversight
- Process Optimization & Continuous Improvement
- Team Training, Coaching & Development
- Salesforce CRM & Data-Driven Analysis
- Contract Negotiation & Risk Mitigation
- Cross-Functional Collaboration
Languages
Spanish
Full Professional
Timeline
Regional Business Development Manager – South East
ABM
11.2022 - Current
Plant Operations Manager
Aramark Uniform Services
09.2021 - 11.2022
Senior District Manager
Aramark Uniform Services
01.2017 - 01.2022
Route Sales Representative
Aramark Uniform Services
12.2010 - 02.2017
Re-Application Coordinator / ECII Supervisor
Social Service Coordinators Inc.
02.2007 - 12.2010
Team Lead – Electrical Department
Lowe’s
10.2005 - 02.2007
Miami Dade College