Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Juan Colmenares

Longmont,CO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Server

Cheesecake Factory Inc
02.2023 - Current
  • Demonstrating extensive menu knowledge, including ingredients, preparation methods, and wine pairings
  • Engaging professionally and courteously with guests, creating a personalized dining experience
  • Ensured prompt and accurate order taking, communicating effectively with kitchen staff to ensure timely delivery
  • Assisted guests in making menu selections, offering recommendations, and accommodating special dietary needs or preferences
  • Maintained immaculate table setup, paying attention to details such as polished silverware, pristine glassware, and folded napkins.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Server Assistant

The Capital Grille
10.2021 - 02.2023
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers warmly to provide exceptional customer service.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Assisted with dining room set up prior to and after service period.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events

Food Runner

Poppy's Pizza & Grill
06.2021 - 09.2021
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

Associate of Applied Science - Industrial Engineering

Universidad Libre
Bogotá, Colombia
06.2024

Skills

  • CONTACT
  • Point-of-Sale (POS) Software
  • Suggestive Selling
  • Warm and Friendly
  • Persuasion
  • Service-Orientation
  • Table Setting Arrangements
  • Active Listening
  • Age Verification
  • Food and Beverage Pairings
  • Greet Guests
  • High-Volume Dining

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Server

Cheesecake Factory Inc
02.2023 - Current

Server Assistant

The Capital Grille
10.2021 - 02.2023

Food Runner

Poppy's Pizza & Grill
06.2021 - 09.2021

Associate of Applied Science - Industrial Engineering

Universidad Libre

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Juan Colmenares