Juan Compres
Clearwater,FL
Summary
Service-oriented professional rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
11
11
years of professional experience
Work History
Valet
Fennway Hotel
Dunedin, FL
09.2023 - Current
- Greeted customers and opened doors for them upon arrival.
- Assisted customers with their luggage to and from their vehicles.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
Concierge
First Service Residental
St. Petersburg, F
06.2013 - 09.2023
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Maintained guest privacy and building reputation by keeping information confidential.
- Trained new concierge staff on best practices and hotel policies.
Education
High School Diploma -
Louis D. Brandeis High School
New York, NY06-2000
Skills
- Guest reservation management
- Transportation Coordination
- Front desk support
- Housekeeping collaboration
- Guest Relations
- Outstanding customer service
- Quality Assurance
- Strong Work Ethic
- Excellent Multitasking
- Team Supervision
- Safety Procedures
- Hospitality service expertise
Languages
English
Professional
Spanish
Professional
Timeline
Valet
Fennway Hotel
09.2023 - Current
Concierge
First Service Residental
06.2013 - 09.2023
High School Diploma -
Louis D. Brandeis High School