Summary
Overview
Work History
Education
Skills
Timeline
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Juan Contreras

Edinburg

Summary

Motivated professional with strong communication, leadership, and problem-solving skills seeking an opportunity in sales. Experienced in managing people, resolving conflicts, and building relationships. Proven ability to adapt and learn quickly in fast-paced environments. Adept at leveraging skills to drive results and exceed expectations in dynamic sales setting.

Overview

4
4
years of professional experience

Work History

Senior Business Advisor

ROK Financial
03.2025 - 06.2025
  • Contacted and qualified small business leads seeking working capital and equipment financing.
  • Conducted needs-based assessments to match clients with appropriate loan products.
  • Delivered clear pitches over the phone, handled objections, and followed up with warm leads.
  • Gained hands-on experience using CRM tools and working in a commission-driven sales environment.
  • Learned fundamentals of B2B sales, building rapport, and managing pipeline activity.

Juvenile Supervision Officer

Judge Mario E. Ramirez, Jr. Juvenile Justice Center
01.2025 - 03.2025
  • Monitored and supervised juveniles in a secure facility to ensure safety, compliance, and positive behavior.
  • Enforced facility rules and behavioral expectations, maintaining structure while fostering a rehabilitative environment.
  • Conducted regular security checks and headcount, ensuring the safety and accountability of all residents.
  • Intervened in crisis situations, using de-escalation techniques to manage conflicts and prevent incidents.
  • Documented daily reports on juvenile behavior, incidents, and progress, maintaining accurate records for legal and administrative use.
  • Provided mentorship and guidance, encouraging positive decision-making and personal growth among juveniles.
  • Worked collaboratively with law enforcement, probation officers, and counselors to support rehabilitation and case management.

Team Member

Walmart
10.2024 - 12.2024
  • Maintained productive, efficient approach to all tasks.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Parking Enforcement Assistant

UTRGV Parking Enforcement Assistant
09.2023 - 05.2024
  • Patrolled campus parking areas to ensure compliance with university parking regulations.
  • Issued citations for parking violations while maintaining professionalism and clear communication with students and staff.
  • Provided assistance and information to visitors, students, and faculty regarding parking policies and regulations.
  • Handled conflict resolution with individuals disputing violations, ensuring a calm and fair approach.
  • Maintained detailed records of citations and reported incidents, supporting accurate documentation for university records.
  • Worked independently and as part of a team to ensure campus parking operations ran smoothly.

Part Time Manager

Five Below
11.2021 - 12.2022
  • Supervised and led employees, ensuring efficient daily operations and a productive work environment.
  • Trained and coached new team members, improving overall performance and customer service skills.
  • Managed scheduling, inventory, and daily cash handling, ensuring accuracy and smooth business operations.
  • Resolved customer issues quickly and professionally, leading to increased customer satisfaction and repeat business.
  • Implemented process improvements that increased efficiency and reduced waste/loss.
  • Maintained clear communication between staff and upper management, ensuring policies and goals were met.

Education

Bachelor’s - Science In Criminal Justice

University of Texas Rio Grande Valley
05-2024

Skills

  • Effective verbal and written communication
  • Customer service and relationship-building
  • Conflict resolution and de-escalation
  • Leadership and team supervision
  • Persuasion and negotiation skills
  • Problem-solving and critical thinking
  • Time management and organization
  • Ability to work in high-pressure situations
  • Adaptability and quick learning
  • Sales prospecting and lead generation (willing to learn)
  • Goal-oriented and self-motivated
  • Solutions sales

Timeline

Senior Business Advisor

ROK Financial
03.2025 - 06.2025

Juvenile Supervision Officer

Judge Mario E. Ramirez, Jr. Juvenile Justice Center
01.2025 - 03.2025

Team Member

Walmart
10.2024 - 12.2024

Parking Enforcement Assistant

UTRGV Parking Enforcement Assistant
09.2023 - 05.2024

Part Time Manager

Five Below
11.2021 - 12.2022

Bachelor’s - Science In Criminal Justice

University of Texas Rio Grande Valley

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