Juan Coronel
Brooklyn,NY
Summary
Customer-focused professional with a proven track record in delivering exceptional service and enhancing customer satisfaction. Demonstrates strong interpersonal skills and effectively addresses customer concerns to drive positive outcomes. Knowledgeable in a wide range of beverages, including beers, liquors, wines, and cocktails. Collaborates effectively with team members to maintain an organized and well-stocked bar environment.
Overview
10
10
years of professional experience
Work History
Server/Bartender
The Grey Dog
Manhattan, NY
06.2020 - Current
- Elevated guest experience by promoting daily specials and new menu items.
- Processed food and beverage orders while explaining menu options and recommending pairings.
- Prepared drinks according to standard recipes to maintain consistent quality.
- Ensured sanitation of bar area and equipment, adhering to health standards.
- Maintained knowledge of mixology trends and sanitation protocols.
- Recognized as top server for delivering exceptional service.
- Provided tailored recommendations based on guest requests to enhance satisfaction.
- Demonstrated flexibility by working across all five Grey Dog restaurants as needed.
Barista
The Grey Dog
Manhattan, NY
06.2020 - Current
- Executed cash register operations to facilitate timely processing of customer payments.
- Executed safety measures consistently while handling machinery such as grinders and espresso machines.
- Interacted with customers to capture beverage orders and suggest options aligned with individual taste preferences.
Server/Food Runner
Tacos Matamoros
Brooklyn , NY
08.2015 - 12.2019
- Executed accurate cash transactions while adhering to company cash handling procedures.
- Trained new employees on restaurant protocols and plating techniques.
- Collaborated with hosts, bussers, and kitchen staff to enhance customer service experiences.
- Conducted software and systems testing to verify quality and reliability.
Skills
- Menu knowledge and food safety
- Cash handling and order processing
- Mixology techniques
- Customer service and support
- Bilingual communication in English and Spanish
- Toast POS navigation
Timeline
Server/Bartender
The Grey Dog
06.2020 - Current
Barista
The Grey Dog
06.2020 - Current
Server/Food Runner
Tacos Matamoros
08.2015 - 12.2019
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