Juan Correa
Carlisle,PA
Summary
Bilingual business administrator. Experienced in operations, logistics, Human Resources Management, physical, technical and operational. Development of continuous improvement plans, cost control and reduction, commercial management, customer service and supplier management. With negotiation skills, analytical skills, problem solving, goal and customer orientation, leadership, teamwork and decision making. Excellent interpersonal relationship, work environment, motivator, coaching, Scrum Master.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Andersen Corporation
Carlisle, United States
12.2023 - Current
- Drove continuous improvement initiatives for warehouse operations to achieve business objectives.
- Delivered enhancements in safety, quality, delivery, costs, and employee satisfaction metrics.
- Defined and communicated performance targets related to safety, quality, delivery, costs, and engagement.
- Implemented process improvement strategies aligned with AMS, lean methodologies, and continuous improvement principles.
- Cultivated an engaging work environment to boost morale and enhance employee performance.
- Optimized resource alignment within the function while promoting cross-department collaboration.
- Coached employees and managers to foster team development and growth opportunities.
- Established visual management tools to streamline value stream operations.
Assistant Operations Manager
GEODIS
Carlisle, United States
02.2023 - 12.2023
- Coordinated distribution and warehousing in cross dock operation to maximize efficiency.
- Collaborated with customers and industry representatives to evaluate and enhance service offerings.
- Developed strategic plans for optimal use of materials, equipment, and workforce.
- Reviewed operational costs, implementing changes to sustain and improve profitability.
- Participated in marketing initiatives, ensuring resources aligned with company objectives and P&L responsibilities.
- Supervised multiple warehouse roles, including Team Leaders and Operations Supervisor.
- Conducted additional duties as assigned to support operational goals.
Operations Supervisor
GEODIS
Carlisle, Estados Unidos
03.2022 - 02.2023
- Oversaw warehouse operations, including shipping, receiving, and customer communication.
- Coordinated daily distribution center activities to enhance efficiency.
- Supervised staff while directing order fulfillment, inventory management, and material handling.
- Prepared work schedules and addressed unexpected labor needs effectively.
- Managed labor hours and payroll utilizing electronic timekeeping systems.
- Demonstrated leadership skills to drive operational results.
- Fostered employee engagement to promote a positive work environment.
- Led continuous improvement initiatives to optimize operational processes.
Moving Team Member
Good Greek Moving & Storage
West Palm Beach, Estados Unidos
04.2021 - 01.2022
- Supporting the moving, storage and relocation needs for key customers in the sports business including the Miami Heat, the University of Miami Hurricanes, and the Florida Gators. Working with various teams to optimize the process and improve customer experience.
Technology Lead
WeWork
Bogotá D.C., Colombia
02.2019 - 11.2019
- Designed and managed IT infrastructure and services for Community Teams across WeWork locations.
- Served as primary interface for Member Technology Team, delivering tailored IT solutions.
- Resolved advanced technical issues for Community and WeWork Members through effective support.
- Administered ZenDesk system, ensuring prompt responses to Member inquiries and issues.
- Educated Community Teams on IT troubleshooting practices to enhance level one support capabilities.
- Identified and marketed Member IT Services, generating revenue for WeWork.
- Engaged third-party vendors for approved cabling repairs and installations.
- Collaborated with various Member Technology teams to resolve LAN, Wireless, and Audio Visual issues.
Apple's Operations Engineer
Ingram Micro
Bogotá D.C., Colombia
12.2017 - 02.2019
- Oversaw personnel management to enhance operational efficiency and effectiveness.
- Executed auditing processes to identify improvement areas and implement actionable plans.
- Developed training programs for staff on essential operational processes.
- Established a feedback plan to promote continuous improvement among team members.
- Created a backup plan for all personnel to ensure operational continuity.
- Implemented 5S methodology to streamline workplace organization and productivity.
Apple's Authorized Service Provider Supervisor
Ingram Micro
Bogotá D.C., Colombia
09.2016 - 12.2017
- Coordinated logistics and operations for warranty service of Apple units.
- Led personnel management, overseeing processes, primary tasks, and additional duties.
- Trained staff daily on client and engineering materials to ensure knowledge retention.
- Implemented 5S methodology to enhance workplace organization and cultivate employee ownership.
- Developed production metrics to track weekly and daily performance improvements.
Apple's Group Leader
Ingram Micro
Bogotá D.C., Colombia
12.2015 - 09.2016
- A fundamental part of leadership work in carrying out and / or implementing tasks that were not previously carried out and more when it is a new position in which skills and new processes must be developed such as:
- Leadership and management of the personnel in charge: To have the appropriate management with the personnel in charge in matters of processes, main tasks, secondary and additional work.
- Training and control of the staff: Keeping the staff with up-to-date information and daily training according to all the materials provided by the client and engineering.
- Implementation 5s: The implementation of 5s on the floor, having greater control and inculcating great value and sense of belonging to the staff with the company and with their jobs.
- Metrics of personnel production: Metrics of weekly and daily production that motivated each day to improve the process and their individual and team performance.
- Continuous improvement of processes: Identify extra processes that consume unnecessary time and / or implementation of these processes so that the process is complete and reduces the margin of error to a large percentage.
Sr. Logistics Analyst
Ingram Micro
Bogotá DC
12.2014 - 12.2015
- To carry out analysis of the processing of equipment received at the plant: Verify the physical status of the units received in order to store them and then export them.
- Solution of problems: Solve any problem that arises in the process of receiving and storing equipment in the plant.
- Verify accuracy of information: Verify that the information that the service center agrees with the unit that physically sends to the plant, for its due processing, storage and subsequent export.
- Make reports of control and analysis of the situation in the operation: Perform the reports indicated by the customer through any presentation tool (Keynote, Microsoft Office, numbers, etc...)
- Control and management of inventory on the floor: perform the necessary controls so that the inventory on the floor is correctly aligned with the systems that are handled in the operation.
Education
Bachelor of Arts - Business Administration And Management
Universidad El Bosque
Bogota01.2015
Skills
- Interpersonal skills
- Process improvement
- Warehouse management
- Performance metrics
- Team building
- Customer service
- Safety compliance
- Lean principles
- Problem solving
- Logistics management
- Employee training
- Team leadership
Certification
- Brigadista escuela Carlos Lleras Restrepo
- ACIT
- Scrum Master Certification
Languages
Español (Native or Bilingual), Inglés (Professional Working)
Languages
Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Professional
Timeline
Operations Manager
Andersen Corporation
12.2023 - Current
Assistant Operations Manager
GEODIS
02.2023 - 12.2023
Operations Supervisor
GEODIS
03.2022 - 02.2023
Moving Team Member
Good Greek Moving & Storage
04.2021 - 01.2022
Technology Lead
WeWork
02.2019 - 11.2019
Apple's Operations Engineer
Ingram Micro
12.2017 - 02.2019
Apple's Authorized Service Provider Supervisor
Ingram Micro
09.2016 - 12.2017
Apple's Group Leader
Ingram Micro
12.2015 - 09.2016
Sr. Logistics Analyst
Ingram Micro
12.2014 - 12.2015
Bachelor of Arts - Business Administration And Management
Universidad El Bosque
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