Juan Cortes Alicea
Orlando,FL
Summary
Dedicated and hardworking individual with strong customer service skills and a proven ability to solve problems effectively. Brings diverse work experience that has built adaptability, responsibility, and attention to detail. Works well in team environments while also being self-motivated and reliable. A fast learner who takes pride in delivering excellent service and making customer satisfaction a top priority. Known for staying organized, handling multiple responsibilities, and maintaining a positive attitude in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Truck Driver Helper
Antonio Ricourt
Orlando
05.2025 - Current
- Assisted drivers in loading and unloading various freight items.
- Ensured packages were secured and organized for safe transport.
- Maintained communication with drivers to optimize delivery routes.
- Conducted pre-trip inspections of vehicles and equipment for safety compliance.
- Collaborated with team members to streamline loading processes.
- Adapted quickly to changing schedules and delivery requirements.
- Provided excellent customer service during deliveries, addressing client inquiries promptly.
- Applied strong problem-solving skills during unexpected delivery challenges, finding solutions that minimally impacted timelines or customer satisfaction levels.
Kitchen Staff Trainer
McDonald
Orlando
07.2023 - 04.2025
- Assisted drivers in loading and unloading various freight items.
- Ensured packages were secured and organized for safe transport.
- Maintained communication with drivers to optimize delivery routes.
- Conducted pre-trip inspections of vehicles and equipment for safety compliance.
- Collaborated with team members to streamline loading processes.
- Adapted quickly to changing schedules and delivery requirements.
- Provided excellent customer service during deliveries, addressing client inquiries promptly.
- Applied strong problem-solving skills during unexpected delivery challenges, finding solutions that minimally impacted timelines or customer satisfaction levels.
Education
High School Diploma -
Colonial High School
Orlando, FL05.2025
Skills
- Excellent customer service and client relations
- Strong verbal and written communication
- Active listening and problem-solving
- Conflict resolution and de-escalation
- Building positive customer relationships
- Professional and friendly demeanor
- Time management and multitasking
- Attention to detail
- Team collaboration and leadership
- Adaptability and flexibility
- Strong organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Truck Driver Helper
Antonio Ricourt
05.2025 - Current
Kitchen Staff Trainer
McDonald
07.2023 - 04.2025
High School Diploma -
Colonial High School