JUAN CRESPO
Millersville,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Patient Care Host
Lancaster General Health Penn Medicine
Lancaster, PA
09.2024 - Current
- Contributed to team efforts by accomplishing related tasks as needed.
- Provided excellent customer service by anticipating customer needs.
- Adhered to all company policies regarding food handling procedures and health regulations.
- Maintained cleanliness of work area, including all cooking surfaces, utensils, equipment, and refrigerators.
- Ensured that all dishes were prepared in accordance with established safety and sanitation guidelines.
- Garnished and arranged plated meals.
- Assists in the assembly of meals and serves the meal to the patient.
- Assures that meal selections meet guidelines for modified diets, per the diet manual.
- Works directly with patients in selecting meals, and communicates those selections to the production staff.
- Maintains accurate written and oral communication with other patient care team members, and assists them as time allows and the need arises.
Customer Service Representative
C.A.R Rent A Center
Language, Pennsylvania
11.2020 - 09.2023
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained customer satisfaction by addressing customer needs, and resolving concerns.
- Handled customer inquiries, complaints, billing questions, payments, and service requests.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Utilized street maps to plan and determine most efficient routes.
- Kept accurate logs of all deliveries and trips.
- Inspected vehicle and maintained gas, oil and water levels.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Presented order bills and collected payments for deliveries.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Notified customers of delays to decrease calls to support.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Material Handler Team Lead
Goodwill
Lancaster, Pennsylvania
02.2012 - 11.2020
- Reviewed work orders and provided instructions to laborers
- Coordinated work schedules and assigned duties, managing personnel and materials to meet workload
- Inspected freight, determined workflow, and delegated tasks to complete specific loading sequences
- Communicated with crew members to resolve performance issues, explain work-related issues, or mentor on new skills
- Oversaw task completion and evaluate work quality throughout workflow process
- Managed supply inventory supplies, requisitioning items to maintain availability
- Addressed personnel problems and complaints, working with personnel to resolve or escalate to higher management
Construction Apprentice
Jounel Paint and Contruction
Philadelphia, Pennsylvania
05.2019 - 06.2020
- Lifted, carried, and managed organization of building materials and supplies
- Maintained clean job site by collecting, organizing, and storing tools and equipment
- Used diverse hand tools and machinery, including shovels, picks, and power tools
- Supported site supervisors by communicating feedback and helping with daily logistics
Education
High school diploma -
L.A.P.C.S
Lancaster, Pennsylvania06.2009
Skills
- Customer service
- Bilingual
- Task prioritization
- Detail-oriented
- Team collaboration
- Adaptable to change
- Multitasking and organization
- Product knowledge
- Time management
- Data entry
- Punctuality and reliability
- Problem-solving
- Positive and professional
- Retail sales customer service
- Carpet removal
- Very Minor Plumbing
- Plastering and sanding
- Painting
- Some skill with sink installation
- Removing P traps
Accomplishments
- I received a daffodil award for excellent customer service.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Patient Care Host
Lancaster General Health Penn Medicine
09.2024 - Current
Customer Service Representative
C.A.R Rent A Center
11.2020 - 09.2023
Construction Apprentice
Jounel Paint and Contruction
05.2019 - 06.2020
Material Handler Team Lead
Goodwill
02.2012 - 11.2020
High school diploma -
L.A.P.C.S
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