Juan C. Rodarte
San Antonio,TX
Summary
Highly competitive and self-motivated individual with a strong focus on organization, discipline, and goal achievement. Exceptional communication skills demonstrated through successful interactions with individuals from diverse backgrounds, quickly establishing rapport with clients. Recognized for resourcefulness and dedication, easily adapting to different situations and environments.
Overview
21
21
years of professional experience
Work History
General Manager
Stanton Optical
02.2024 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
Business Account Executive
Charter Communications
02.2017 - 02.2024
- Responsible for selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory
- Achieved sales and revenue goals through successful prospecting for new customers and selling bundled services to new customers
- Generated all sales leads through a variety of prospecting tactics and worked every lead from initial contact to sale
Retail Store Manager
Charter Communications
02.2017 - 02.2024
- Led several different teams from multiple locations
- Designated SME in the mobile and communications fields
- Attained and exceeded monthly goals to further build on the business
- Handled daily back-office duties to include merchandising, inventory management, and other operational duties
- Manage multiple stores when needed to cover other managers time off
Sr. Solutions Specialist
Verizon Wireless
05.2007 - 02.2017
- Call on top levels of organizations to sell products and services to gain new business and further penetrate existing accounts
- Generate new business in assigned territories through prospecting, cold-calling, networking, and generating leads and referrals
- Represent the company at trade association meetings to promote and increase its presence in the community by developing relationships through chambers of commerce
- Coordinate with the support center to fulfill, activate, and service accounts
- Promote Verizon Wireless as the market leader in the wireless industry
- Resolves customer issues in a timely and empathetic manner
- Maintain and grow existing customer base and manage churn
- Continuously update staff with knowledge of wireless products, services, industry trends, and the competitive dynamics of the marketplace
- Fully utilize all sales force automation, funnel management, and prospecting tools
Sr. Retail Communications Specialist
Sprint PCS
06.2004 - 05.2007
- Targeted and sold to all types of customers; expanded revenue opportunities in existing accounts that included individual consumers to intricate multi-lined corporate accounts
- Provided technical pre-and post-sales support in addition to directing staff while ensuring optimum levels of customer service were maintained
- Open and close store in the absence of the store manager and Assistant Manager; this expanded responsibility to include reconciling daily revenue, float, and petty cash
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
Timeline
General Manager
Stanton Optical
02.2024 - Current
Business Account Executive
Charter Communications
02.2017 - 02.2024
Retail Store Manager
Charter Communications
02.2017 - 02.2024
Sr. Solutions Specialist
Verizon Wireless
05.2007 - 02.2017
Sr. Retail Communications Specialist
Sprint PCS
06.2004 - 05.2007